Alexandra F.
Really unhappy with these cushions and…
Really unhappy with these cushions and the entire process of receiving my order. I order 9 cushions and then was sent 3 saying that I needed to check them before I could get the rest of them. Then I was sent 3 more saying that the remaining 3 were lost. I ordered 9 to make a sofa and now I’m being told that the order got lost and they are out of stock and I can’t get 3 more. The solutions I have been offered have not solved the problem. I still only have 6 and that doesn’t complete my project. I do not like the quality and they do not behave like the description states are far as stacking and not shifting on wooden floors. The communication and customer service has been so sparse. There are days between emails making the frustration even more. I would not order more products from this company and I sure hope they will return my 6 cushions for a full refund as this is an incomplete set for why I ordered them. Would not recommend the floor cushions. My original order was on 02/13 and I’m still dealing with this. I paid over $500 for these cushions and this process sucks
Response from DaneeyMar 11, 2026
Hi Alexandra, Thank you for sharing your feedback. We are truly sorry for the frustration this situation has caused and completely understand how disappointing it must feel, especially when you ordered the cushions to complete your sofa setup. Your order included one of our newer cushion designs, and due to unexpectedly high demand at the time, inventory became limited shortly after your purchase. To avoid cancelling your order entirely, our team worked to produce additional units and arranged partial shipments so you could receive some of the cushions as soon as possible while the remaining pieces were being prepared. Throughout this process, our support team has been in contact via email from [email protected] , responding to your messages and trying to provide updates as production and logistics information became available. However, we understand that the overall experience still felt frustrating, and we sincerely apologize for that. Please rest assured that we take situations like this very seriously. Our team is currently reviewing your order and will continue working with you directly to find a fair and satisfactory resolution. If there is anything further we can assist with, please feel free to reply to our email or contact us again at [email protected] , and we will prioritize your case. Thank you for your patience and for bringing this matter to our attention. Sincerely, Daneey Customer Support Team