DancebitReviews of dancebit.app

These people are total crooks. I did not sign up for anything and they are billing me and making it impossible to get out of my subscription. I'll have to go to my bank and if I have to, I will cancel the bank account. Whatever you do, don't sign up for this. Don't even look at it Because they have some way of getting information off you, Using your email as a way of sending some fake test results and then they start taking money. The phone number connected. It does not reach anybody. There is no way to contact anybody and no way to get out of it since I didn't set it up in the first place so I can't get to an account even to cancel the subscription. This is totally crooked.

DO NOT SUBSCRIBE!! I signed up for a week’s trial (around £6) but was completely stung for another £95 a week later, as I had apparently missed the small print, which was an automatic billing for a monthly subscription. I complained and the response I got was patronising, stating that their billing was very clear and that they have many satisfied customers. It is obviously NOT clear at all as so many others on here have had the same issue! They stated that the £95 is non-refundable and re-sent me a copy of the receipt, which does not mention ANYWHERE that it is non-refundable. Unbelievable!

This was their response to my request to have my money back. Matt (Dancebit) Feb 21, 2025, 21:05 GMT+2 Hello Deborah, Thanks for contacting us, we are here to help. LIE From what we see in our records, you purchased a 3-month subscription LIE with an intro offer costing USD 31.78, which auto-renewed into the premium 3-month plan at the full price of USD 63.57. LIE There is a detailed description of this on the purchase screen LIE and in the receipt we send immediately after the purchase. LIE Sorry if any part of it wasn't clear enough, this was never our intention! LIE Just in case, you can check all the information about your plan or cancel the auto-renewal. Your Dancebit subscription is now canceled. It will remain active till the end of the current billing period, and you won’t be charged anymore. Please note that according to our Terms of Use, subscriptions are non-refundable . However, to help you achieve great results in your weight loss journey, we'd like to offer an alternative — free subscription extension for six months. This way, you can continue using Dancebit until 18 Nov at no extra cost. Let us know what you think. Looking forward to your reply. Best regards, Matt

MAJOR SCAM-There needs to be a class action lawsuit Filed against this company. All money should be returned to anyone they stole from. They lie and they steal. Charges should be filed.

Just been scammed out of £142!! Signed up to a free trial in November 2024, never once caught sight of me being billed such a ridiculous amount thereafter. When I’ve gone into the app tonight I saw a subscription button, hit that and apparently I was in a subscription and that they would be charging me another £142 in May… for what, there is no way any fitness app is worth this kind of money. I have emailed them but I have also raised this with PayPal.. weird thing is I used Apple Pay for the free subscription, yet they have taken £142 via PayPal and from my bank account! If PayPal don’t resolve this, I’m contacting my bank directly. Avoid at all costs, wish I had come here before signing up to any free trial. Annoyed at myself!

I signed up through an Apple subscription. I canceled it. The trial period ended, but then I was charged $150+ but NOT through Apple!! Dancebit charged me directly even though I never signed up through their website. Apparently you ALSO have to cancel on the dancebit website, but nobody told me that. Normally you cancel the subscription through Apple and you’re done. I asked for a refund from Dancebit and they NEVER responded. Absolutely abusive and manipulative.

This company gave me a months trial at reduced rate then without warning charged me £94 for the next month. Cancellation details are very hard to find and customer service is nonexistent. DO NOT TRUST DO NOT USE

I signed up for a one week dance app and paid the £6 for it on 25 January. I have not been able to use the software as I have been very ill. imagine my surprise when I was debited for £94.75 on 1 Feb. I immediately sent them an email saying I did not sign up for this and please refund my money immediately. Then I saw a cancellation for subscription tab so I clicked that as well and cancelled my ‘subscription’. I get an email from them on 2 February saying they can’t refund my payment but will not debit me again!! However I can have 6 months free subscription instead. I did not want the first month never mind 6 months. Unbelievable attitude, apparently they can’t refund subscriptions. If they were totally above board and valued their reputation they would have asked first if I wanted to make further use of their app. Secondly, they would have refunded my money. Not a great experience - stay far away. Update: 3 February. I have received my full refund, think Monzo sorted it out, although the parent company of Dance-bit said they would refund.