DailyanddecorReviews of dailyanddecor.com

I wish I could give this company zero stars. This has been one of the most frustrating online shopping experiences I’ve had, not only because of the poor-quality merchandise but because of how the company handles legitimate customer complaints. I ordered a Stranger Things hoodie for $44.99, plus $10.95 shipping, expecting to receive the product pictured on their website. What arrived was a cheap, poorly made imitation that looked nothing like the advertised item. The hoodie was supposed to be black, but what I received was BLUE. The black drawstrings actually make the color difference even more obvious. The material is thin, shiny, and nothing like the sweatshirt appearance shown in their photographs. The lettering on the sleeve is also ridiculously small and barely readable compared with the advertised design. I already own the authentic version from the Netflix Shop, so I provided side-by-side photographs clearly demonstrating the differences. Here’s where it gets even worse: THE CUSTOMER SERVICE. Despite providing photographic evidence and pointing out that their OWN published return policy specifically allows refunds for incorrect colors, poor printing, and items significantly different from what is advertised, their representative, Henry, repeatedly dismissed my concerns as a matter of “personal preference.” They initially offered a laughable 20% refund, then increased it to 40%, while continuing to insist the product matched their specifications. I wasn’t asking for a discount on a defective purchase. I wanted my money back for an item that was not as advertised! I repeatedly requested that my complaint be escalated to a supervisor. Rather than acknowledging that request or providing a meaningful explanation for the discrepancies, they simply informed me that they had made their “final decision” and were closing my case. Apparently, having a return policy and actually honoring it are two very different things. What makes this particularly disappointing is that I gave the company multiple opportunities to resolve the issue professionally. Instead, I received repetitive, dismissive responses that never adequately addressed the actual concerns. I am now pursuing a dispute through my credit card company because Daily and Decor has refused to resolve this appropriately. My advice: BUYER BEWARE. Do not assume that what you see in their product photos is what you will receive, and don’t expect their advertised refund policy to protect you if something goes wrong. I would absolutely NOT recommend Daily and Decor. Save your money, your time, and the aggravation. Shop with a reputable retailer that stands behind its products and treats customers with respect. UPDATE: What I find most concerning is that Daily and Decor’s public response actually acknowledges that variations in color, appearance, and printing can occur, yet their OWN refund policy specifically allows refunds for incorrect colors, unclear printing, and products significantly different from what is advertised. These are the EXACT issues I have documented with photographic evidence! Instead of honoring their published policy, they continue dismissing these discrepancies as “minor variations” or personal expectations. They also conveniently ignore my repeated requests to speak with a supervisor. My question is simple: If your policy explicitly covers these issues, why are you refusing to honor it? Offering a partial refund as a “gesture of goodwill” is not the same as standing behind your products or honoring your own policies. Potential customers deserve to know the difference.

They never advertised this as a "Knock off" Peter Millar, maybe it was my fault for believing because it was made to order but it is NOT a Peter Millar.

I ordered a shirt sept 16 No email confirmation received. After multiple attempts to contact and no response I guess I will have to dispute cc charge. No phone number published to call should have been the the red flag.

Product took over three weeks to arrive and was made so cheaply. Had a difficult time getting them to respond. Sent pictures but they said they were too blurry. No one else thought so. I think this company won’t last long

The shirt ordered was not inexpensive sure. It arrived with no tags, ill sized, different fabric than as shown, the images were grainy and generally a very poor product. I reached out to secure as authorization to return the shirt but was told that due to their return policies, the only reason for return is if it was damaged in transit. Buying online means accepting in earnest the product will be as expected. The payment was made with the expectation of the product to be as shown and if not, then a return should not be difficult. However, after all is said and done, all I am left with is a lighter wallet and an unwearable shirt. Do yourself favor and save your money for a more reputable site; don’t purchase anything from this company if you expect either a good product or customer service.

I would leave a zero star review if possible. First the order took a month to arrive. When it arrived, I noticed that it was the wrong size and emailed the company. They asked for measurements. I sent them. The shirt has an S tag on it for small and I ordered a 2XL, so the shirt is useless. They said that according to the measurements I sent them it is what I ordered, which is a crock. Do not order from this company! You will regret it.

I was sold a counterfeit Kacey Musgraves Stanley cup. There was no indication on the website or the item description stating this. Once I contacted Daily and Decor they chose to not take responsibility and would not allow me to return it. This company runs on deceptive practices. I will never buy anything from this company again and recommend everyone else to shop elsewhere.

Never got the item. Received emails to review, if 0 was available, I would. Never got my item, it’s been almost 2 months.