Daikin North AmericaReviews of daikincomfort.com

Trash. My apartment building was built with units in every apartment. We have a fb group, and everyone in the building cant get their units to work. We live in a hot place. Ac is needed. And our ac units are blowing hot air. We have troubleshooted everything we can.. mine still wont work. Others found restarting and waiting several times gets it to work eventually... im on my 5th reset, still no cold air. Do not buy. Terrible waste of money. Unreliable.

If I was a homeowner or end user it would probably be a 5 star review. However, I'm a technician on site at a job where I need technical support on demand. Homeowner services answers nearly immediately, but a homeowner will not lose his/her repair job when support doesn't answer. We as technicians can not sit here and wait. We need technical support to get rid of the automated system. Every time 1 person navigates through these systems, the company has over 50 more callers behind them. It is much more efficient and cost effective for a live person to answer inbound calls and direct them where they should go. Technicians may be on the clock but their supervisors are not witnessing the fact that we are waiting for tech support. We end up being penalized for taking too long on a job because we are waiting for you. Immediately find a remedy.

Our 4 year old Daiken Comfort HVAC system has broken down multiple times since it was installed. Now the control board is broken, leaving us with no heat for several days. It is a very unreliable product.

Daikin One thermostat is useless. At the best of times the app particularly is hard to use and at its worst the thermostat randomly goes off line. We were away for the weekend and needed to make an adjustment. Opened the app only to find the thermostat was offline. As a result I had to leave our time away and return home to deal with it. Definitely would not recommend.

Originally bought 3 mini split systems in 2018. They all worked perfectly... until they didn't. We've had the same problem 4 times now, at least once with all units. The problem always seems to be a cheap PLASTIC gear that controls the shifting of the slats. On the first service call, the tech told us this part always breaks. He was correct. We regularly clean the filters but apparently dirt still gets in, sticks to this gear and the teeth break off. Our installer (and service company) has been trying for the last 3 weeks to find replacement gears, with no success. Apparently you have to buy the whole motor again ( we did this once and paid $828 for labor... Any extended warrantee does not cover labor or service calls, so not much good. Is it too much to ask that AC units be made to last? had they spent the extra 75 cents for metal gears, I wouldn't be writing this review.

Warranty is a scam. We purchased a Daikin heat pump system that was supposed to be covered by a 12 year parts and 6 year labor warranty but upon contacting Daikin to ask for our warranty documentation they advised us that we didn’t have the full warranty coverage as they had originally promised. We also found out that their parts warranties are non-transferable to a subsequent owner. Very disappointing experience. Will stick with North American companies like Carrier or Trane next time.