Daikin North AmericaReviews of daikincomfort.com

Bought a 3 TON Split with an 18k and 12k indoor units in 2020. It ran fine for years. In July 2025 it died but still had more than 6 years of warranty. On July 28, 2025 the diagnostics started (First controller board identified). Yes the system is registered and there is a case open on it as well with Daikin. The system has NOT RUN A SINGLE DAY BETWEEN THEN AND TODAY...THAT IS 9 plus months later. There have been multiple cascading failures, long lead times for parts for the R410A system and extremely poor customer service even after reaching out to the customer support supervisor at Daikin numerous times. In fact, the most recent is that the customer support supervisor asked for paperwork to be filled out to bring a rep out at the same time as the AC service company to see what was going on and possible replacement. That paperwork was delivered on 4/8/2026 and has not been scheduled yet. The customer support supervisor has been reached out to by the AC service company multiple times as well as myself. I sent an email to him and executives in Daikin as well with no response yet. This is 22 days later after the customer support supervisor requested it. There have been multiple controller board replacements, coil and compressor replacements, fan replacement, valve replacement and an inside 18k coil replacement. Now we are waiting for another controller. Every part had long lead times...many times it said it was to be delivered in a couple of weeks only to check to see that it was back ordered or there was a computer glitch in which it had to be ordered again and would extend most of the time past 30 days each time. With this level of warranty service and customer support, it is apparent that customers mean little to nothing and warranties are something just to string a customer along. Consider this when you look for an AC manufacturer. Hopefully this impacts your decision to buy Daikin and not do business with a company that does not actually care for their customers when multiple cascading parts fail in year 5 of a 12 year warranty.

System works when it wants to and shuts off randomly. When contacting Diakin customer service they tell you they cannot help you or tell you anything. Their service is absolutely deplorable and their Homeowner Support Manager Karen Nave is completely incompetent.

MY SYSTEM SUCKS. I HAVE TO GET 2-3 TIMES A NIGHT. I AM 80 YEARS OLD AND COULD USE A GOOD NIGHTS SLEEP. BEDROOM 53 DEGREES, SYSTEM SET AT 68 DEGREES.

This Daikin system has been a major disappointment. The thermostat cannot maintain the set temperature, making basic comfort impossible. When set to 66–67°F, the heat does not activate until the room drops to about 65°F, then continues running until the temperature overshoots to 69°F. A 3–4 degree swing is not minor—it is uncomfortable, disruptive, and unacceptable for a modern HVAC system. Multiple service technicians have been to my home and were unable to resolve the problem. They adjusted settings, inspected the system, and even contacted Daikin technical support directly. After all of that, nothing changed. I was ultimately told the system is “operating as designed.” If this extreme temperature fluctuation is truly how Daikin believes a thermostat should function, then the design itself is fundamentally flawed. A thermostat’s primary job is to hold a steady temperature. Older, cheaper systems do this better than this so-called high-efficiency Daikin system. Efficiency means nothing if the system cannot provide consistent comfort. This issue was never disclosed at the time of purchase. Had I known the system would intentionally allow wide temperature swings, I would never have chosen Daikin. I regret this purchase and would strongly caution anyone considering Daikin equipment: do not expect stable or precise temperature control.

Six weeks without A/C in Florida summer. Non existent customer service, despite numerous attempts to contact. Spare parts not available, totally disfunctional relationship with distributors. Not not buy.

The compressor went out on our 3 year old mini-split, model number RXB18AXVJU and the warranty claim for the part was approved by Daikin almost two weeks ago but they cannot seem to get the part delivered so that we can get the unit running and no one can figure out where it is. If you want to be without air conditioning for 2 weeks in the Corpus Christi summer this is the product for you.

My Daikin mini-split broke after only ONE MONTH of use — in the middle of an Atlanta summer. The outdoor unit’s control board failed, and for the last TWO MONTHS I’ve been trying to get the part replaced under warranty. I called Daikin directly, and they were incredibly unhelpful. Their “support” amounted to telling me to call dealers myself. The first three dealers I reached all said the same thing: the control board is on backorder and out of stock. No timeline, no solution, no help. I’m now stuck — wasting time and money — hunting for this part myself. I even ordered one online, only to find out it was the wrong board. Meanwhile, Daikin has done absolutely nothing to assist or expedite the process. For a company that sells itself as a premium HVAC brand, this is unacceptable. If you’re considering Daikin, know this: when their product fails (and mine failed FAST), you’re on your own. Verdict: Never again.

The ac compressor unit caught fire replacement parts unavailable would not replace unit. It is a 18,000 dollar 3 head mini split 2 years old that is now useless piece of equipment still under warranty. Stay away from daikin because if goes bad you own it.