Daikin North AmericaReviews of daikincomfort.com

Most unreliable a/c equipment that I’ve ever paid $10k for. Unit is less than 3 years old. I’m considering cutting my losses and replacing it. Never Daikin, again at any price.

I installed brand new Daikin in 2022. The compressor exploded about two weeks after installation. Completely covered. Thank you Daikin. Four years later the inside coil has a leak. Total replacement. Daikin only covers the part. $1800 in parts and labor to repair the coil. Don’t waste your money on Daikin. Customer Service is unhelpful. Equipment failure after four years. I have maintenance on my system twice a year and filter changed monthly. Take care of equipment. My refrigerator lasts longer than 4 years.

As a HVAC technician, this has to be the worse equipment I've ever worked on. Constant board failures. Components fail often. Fault codes in the manual not what the boards display. Try and get a hold of their tech support, you'll be on hold for over an hour, they'll take your information and you'll be lucky if they get back to you the same day. They'll also get mad if you're not on site when they call back 16 hours later. When you work in an industry where people are "trained" to simply guess, working with Daikin makes you rethink life.

This company makes Goodman brand central AC systems that are poorly made, poorly supported, and don't last, even several local authorized contractors whom I have spoken too also agree that corporate as a whole is making them look bad because of their policies on shipping parts, providing warranty work and technical support is horrible. Corporate as a whole is just interested is sales and could care less about their end client and his/her satisfaction. I had a complete air handler replaced in April 2024, the evaporator coil failed(leaked) in Nov 2024, and I was charged for the service and refrigerant. Now Jun 2026 the evaporator coil is leaking again, and my local contractor says that they can't get parts from the manufacturer because they only ship out parts on Tues days and Thursdays (what kind of business does this?) This company has gone down the toilet and is bringing their installers (local service companies) down with them. I talked to 3 different local AC companies (all of whom install and repair different brands including Goodman) and when they, themselves are telling their costumers NOT to go with Goodman, that speaks volumes!!!! One of them even said he will no longer continue as a certified installer for Goodman. I even called the corporate office in Waller Texas, and their "representative" was pretty useless. She gave me excuse after excuse and tried to disavow from any responsibility ultimately sending me back to my local installer which has already explained that corporate policies are the real reason why they can't get parts in a timely fashion. After this experience with them, I too will steer clear from their terrible products and corporate and you should too. You have been warned.

Bought new minisplit Mini Split 24,000 BTU Daikin R32 Oterra Series 21 SEER2 Heat Pump System WiFi RXF24BVJU9, FTXF24BVJU9 Ran once. Broke now I can’t get in touch with anyone for warranty.

I had a Daikan minisplit installed a year ago. After limited use it had a refrigerant leak that is now being quoted to fix at $3500 with $2000 of it being service and refrigerant. Daikan will pay for a replacement part but the $2000 service bill is on me. Very frustrating that this is not covered and they have given no support.

Extremely disappointed with this brand and also the dealer! Bought two heads/one thermopump for my appartement five years ago and right from the start they made a wrongfully installation that they fixed afterwards. One year later, no A/C, pipes were not tightened enough and all the coolant got lost, of course I had to pay a CAD 500 bill. Last winter no heat, we were at -20 celsius degrees. I had to turn on my electric baseboard heaters, logically electrical bill skyrocketed. This time, I called a different guy, and he told me there could be a small leak somewhere. Another CAD 600.00 bill. Now, I wonder why the hell I spent 15% to 20% more on this brand (Made in China) when it's not worth it. Today, three weeks after last repair, guess what? No A/C again, now I know leak comes from the Made in China condenser. Even though parts are still under warranty, labor is not. It is going to cost me an arm and a leg. And if you belive story is over, not at all, few days after condenser replacement, motherboard died. A week later, motherboard was replaced, and guess what? Another thing (I don't know what, I am fed up) died too. So, so far another two weeks without A/C. I had to buy two fans to fight the almost 39 Celsius temperature, in summertime. NEVER EVER AGAIN WITH DAIKIN!

Terrible warranty and customer service. The replacement part they substituted because they no longer made the original part ended up sparking and catching on fire (this is for a only 2 year old unit still under warranty). Can't believe I spent tens of thousands buying multiple units from these folks. I honestly blame my general contractor for not selecting mitsubishi