ComenityReviews of d.comenity.net

Horrible customer service!!! They have frozen my account several times without reason or notice. It has been so embarassing being out in public with friends or for a work event, and my casrd gets denied when it has thousands of dollars left in available balance. No fraudulent activity. No internation transaction. No where near my limit. Just paying for a lunch for clients and waiter / waitress returns to tell you that the card is declined. Several times this has happened. Each time taking several days to address because each employee forwards the message to another, and each time they have up to ( and they have uesed it every time ) 48o hours to respond. So, to answer one question, like why is my account frozen, it will take roughly 6 days . . . When I confronted the company about this mishandling of their product, I was thrown into a forwarding loop with each person forwarding me to another agent. Most recently, Ms. S. Ailiya gave me no information on the status of my account, no information on when it would be unfrozen, and no regard for her stress and embarassment that her company has caused. I chose this card because my favorite casino has a credit rewards program through them. But after all this, I am canceling my card immediately, and I pray that Caesars Rewards finds a better company to do business with, cuz casinos are all about customer service, and this company clearly has no interest in it's customers.

Do not bother with a Talbots credit card from Comenity Bank. Due to a clerical error, they began drafting my bank account for someone else's credit card. When the error was discovered, they gave me credit on my account (which conveniently for them, requires me to spend money) but refuse to issue a check or credit back to my bank account. They are totally incompetent.

FRAUDSTERS. There is nothing legitimate at all in my eyes. This company believes they can skirt around their credit card agreement and do whatever they want and not be held accountable. They create bogus charges and it is a great scheme as many people don’t notice and pay it. However, tge second they are caught and a person complains…the charges are gone. But, they turn around after that in some poor attempt at best and retaliate by lowering your credit limit. Go with another credit card company…one that is actually legit and not in the BBB watchlist.

Since AAA switched their affinity credit card to Comenity from Bank of America, the service at every level has been terrible. After having a AAA VISA for over 25 years, I finally threw in the towel and canceled.

Horrible customer service!! Filed with attorney general because they are scammers!!

CONSUMER FRAUD: FILE WITH YOUR STATE’S ATTORNEY GENERAL’S OFFICE & RECORD YOUR CALLS WITH COMENITY CUSTOMER SERVICE AGENTS. They acquired AAA Visa credit card from Bank of America. Since the acquisition, six months now, their website rejects access to register for access to my CC account. I have spoke with customer service numerous times wherein they state they are “upgrading their system and just keep checking back”. I was told paper statements can’t be sent to me until I register on their website. People are led by example, it is glaringly apparent Comenity is led by MORONS. My consumer fraud complaint has been filed today with the STATE OF OKLAHOMA, ATTORNEY GENERAL, GENTNER DRUMMOND, CONSUMER FRAUD UNIT.

I called and spoke to a representative who told me what the payoff on the Ulta card was. I paid that amount the very same day. (What the rep didn't tell me was that there's this residual interest, and I'd owe $2.00 the following month for it.) I talked to their customer service person, I told him I wanted to close the account. Two months later, it shows up on my credit report as unpaid. The $2.00 had grown to $30.00 for late charges. When I called the 2nd time, I asked her why the first rep had not told me there would be another $2.00 the following month for their residual interest scam. Of course, "she didn't know". Typical answer in lousy companies.

The worst customer service ever. The rep actually lied to me on the phone despite the fact that I had rec'd a letter from them in writing this year! Corrupt, mismanaged and overall unethical company. I've repeatedly called and each time got a different answer in trying to close a loan amount for dental procedures. Completely nefarious and hi percentage loan shark of a company. They don't want to close the loan since July and it is now December which is affecting my credit. The worst! Don't do business with them. they are also the new Vikki Sec credit card company.