Cynthia RowleyReviews of cynthiarowley.com

I purchased the Astro Pants in green and got my usual size. The legs and hips were a perfect fit, but I could not for the life of me do up the waistband! When I measured it, it was no where near the size that I ordered and was infact two sizes smaller. I returned it. Would not purchase from this designer again given this experience as it shows how they do the sizing in their merchandise which is not true to size, in fact it is far, far smaller. I purchased the AU14/US10. When I measured the waist, it was in fact AU10! For the money spent, not worth it. There are other designers out there whose garments are the size they state. I have returned it.

I am very sad to write this review as I am a long term customer of Cynthia Rowley for many years & I own MANY of her beautiful designs, which I purchased at her shop and online. Let me also state I have NEVER POSTED A BAD REVIEW FOR ANY BUSINESS- I am not a complainer & I just won’t return as a customer if I am not satisfied. I am posting this review because this company has such poor customer service and they are cheating me of a legitimate refund I am entitled to, under their terms & conditions. I ordered a high priced dress- over $700- and paid full price. As soon as the dress arrived, I opened the box and the plastic it was wrapped in, and I touched the fabric on the collar. The fabric was too heavy for me so I never unfolded it - never tried it on. It stayed in the box and I returned the dress the next day, also registering my return on their website. With no email or phone call to me, I was shocked that they sent the full price dress back to me, with no note or explanation. Just a red sticker now on the dress which said damaged. I tried to phone customer service but found out / that is impossible because there is no phone number at all. I called the shop and spoke to the manager there, but she refuses to help because I purchased this dress online. The email address for returns refuses to respond to my multiple emails. If they look me up, they will see on their system that I am a frequent customer who has never asked for any return in over 15 years of purchasing from them. I did not damage this dress. It never came out of the box. And I must now dispute the charges with my bank. Outrageous lack of accountability. Will never buy any Cynthia Rowley item ever again. Makes me sad.

Great clothes but beware. Two separate web orders arrived damaged and one item was stained. I was unable to return it because it was on sale. Will not be purchasing anything else again.

Wow I wish I had read these reviews before making my recent purchase. I bought a dress that cost >$300 and the quality is AWFUL! The fabric and coloring of the chest section doesn’t match the skirt AT ALL. It looks so cheap and poorly made. I reached out to their customer service and received a reply that included the statement “Please be aware that chargebacks will be disputed and won if they are filed for final sale items.” I have never had such poor service from a supposed designer brand. I hope others will read these warning reviews before wasting their money.

Don’t buy from this company. I bought a tee for $95 and the quality was very poor! It should have cost $15. I returned it timely and they sent it back to me and put a “damaged” sticker on the shirt. I never wore the shirt!! And it was not damaged ! Horrible quality clothing (at least the tees) and Horrible customer service!

I bought a tee shirt which was defective. The stitching around the neckline was puckered which cause the top part of the shirt to look wrinkled. I wrote to Cynthia Rowley asking for an exchange and this is their response Hi Jane! We're sorry to hear you were not 100% satisfied with this purchase. Unfortunately this now falls outside our return policy & we are unable to replace this. The tee shirt was 120.00 plush shipping. The quality is terrible. I caution anyone considering purchasing from Cythia Rowley. They are clearly unethical

Extremely poor customer service. Email contact only - I returned a final sale item and was duly informed it will not be refunded and now refuse to return to skirt to me. So I've paid £169.00 for nothing. Very odd, no response, just ignoring customers.

I felt abused by customer service when trying to return an expensive belt that was damaged and of poor quality. They went as far as to ask me to send pictures of the damage, only to be told I was outside their 48-hour window AND was then told that I would not prevail in a dispute with my credit card company. I'm not sure why they wanted pictures in the first place; just another form of abuse- I WAS a loyal customer- ZERO stars for me- Sincerely-