customer
Did what was expected nothing more
Did what was expected nothing more. I wish the report I received had more explanation of the issues and risks. What can be done to fix the issues- great opportunity to have sold one of there filters and why there filter is better. Also maybe a discount on the filter to trigger a buy. I think they did ok but without further data I am unsure- like we used this method to test this and it’s certified by X and error rate is between X and Y. Just sending out a report to a homeowner is such a wasted opportunity
Response from CyclopureFeb 6, 2026
Thanks for the feedback. It's tough because we're a materials chemistry lab that has developed DEXSORB® a highly selective adsorbent that removes PFAS from water. We're not big on salesmanship or telling folks how to think. Our tests are designed to be screening tools. Hopefully homeowners know that Cyclopure is a resource and If PFAS is present in a report we are one phonecall away from discussing remediation methods. Discounts are always available to students, seniors, veterans and communities. Again, we appreciate your opinion and will take a look at our marketing efforts.