CyclopureReviews of cyclopure.com

Size of type in report too small to be readable. Printout had black background with tiny white drop-out characters--again unreadable. Meanings of report findings obscure or missing.

We had notification that our test sample was received in August but have never received any results.

I contacted them last year in november with product questions regarding their filters and they said they were going to share internal testing results of contaminants. But they have not done so til this day. Months gone by with no replies when writing back. They also lied about having internal data to support removal of lead (and later removed the statement from the website) and kept ignoring my product questions. At this point I can't trust this company or recommend it because they can't provide answers or back up their filter claims with data. Like other water filter companies they mostly seem interested in marketing... Edit: note that the problem was not that you did not ship to Sweden... You still haven't answered my product questions or gotten back to me with the promised testing data: 11/21/2023 "And for the technical aspects of your last email. I have sent those questions out to our consumer engineering team and I will send you’re their responses once I receive them." 11/20/2023 "We do have data on some pharmaceutical and industrial chemicals that Purefast can remove via previous testing that I could share."

We never received the results of our water test It's been 3 months.

DON’T BE FOOLED… Ordering is simple, and sending is simple. But getting updates or information? Not so much. On our first call, the coordinator couldn't give us any information and promised to call back in an hour—only to call back the next day. This was four days after we were supposed to get the report. Five days later, I called again, no answer, left a message, and never got a return call. We finally got the report nine days past the stated turnaround time. Customer service is nonexistent, and the turnaround time is terrible. I will never use this company again and don't recommend.

I got this survey but no test results.