CutsclothingReviews of cutsclothing.com

I made a purchase on 17 August but I have not heard from the company since then. On 25 August, I reached out to them, as my order status was still processing. I was replied with a few bureaucratic responses, e.g. Order delay due to hurricane, etc. On 7 Sep I reached out again, as I saw my order status turned to 'unfulfilled'. A guy named Ivan reassured me that my order was taken care of and he would escalate the issue as he claimed most of the orders have been fulfilled. On 9 Sep I reached out again and Ivan, yes helpful Ivan again, said my order had to be cancelled due to inventory discrepancy. I was given a refund, which I didn't ask for and I'm not sure whether it will come through. I was given a 20% off code as compensation. But that discount can't compare to the savings I have made during the anniversary sale. Update: I was asked to write an update and so here I am. It was said the refund was made on 8 Sep. But until this point, more than 10 business days already it claims on its web, the refund still hasn't come through. The company sent me a Global E credit note and said they had refunded me and I was asked to contact my bank if I haven't received anything. Shouldn't they be contacting Global E instead? Didn't know why I had to go through all these when they are the one in the wrong. This purchase is indeed eye-opening.

I placed an order two weeks ago and it still says "processing" even though it was supposed to arrive last Tuesday. I leave next week for a family trip and was looking to have these items before I left. I should have gone with a different brand (BYLT or AllBirds) rather than choose this. I kept emailing and they even disabled their "chat" option on their website. No one responds to emails and the only time I got the chat before they disabled it was they were blaming the "hurricane" and massive volume of orders for delays? THEN DONT GIVE US AN ESTIMATED ARRIVAL DATE YOU CANT LIVE UP TO

First time ordering from this brand after reading online reviews. I am extremely disappointed that your delivery date (14 business days) is past the 5-7 business days stated on the invoice. The outfits will not make it in time for my vacation and I am not happy about that.

Placed an order 10 days ago and it hasn’t even shipped yet. Customer support isn’t helpful providing answers either. Pretty sure their customer service is just a bot. They kept calling me the wrong name even though my name was in my email signature. And of course there is no way to cancel. They will charge your card and not send you merchandise. Going to have to make a claim with my credit card. It’s a shame to because I like their shirt. But there’s plenty other companies with just as good if not better products. Do yourself and favor and buy from Bylt. Edit: Order finally shipped 2 weeks later. Apparently the only way to get actual support from cuts is to put them on blast on social media. They care about their brand. Not their customers. If only they understood that if they took care of their customers, their customers would take care of their brand. Instead we need to write reviews like this. They had the gaul to try a flag this review as fake.

Awful cs Placed order over two weeks ago with suspected ship date within reasonable time as leaving on trip and wanted to try the clothes. Suspected ship date came and went with no information. Weeks later received email blaming hurricane for delay but still no ship date and no attempt to make it right and expedite shipping and no real answer other than we are busy. However still received promotional emails. Clothes will Not arrive on time. No accountability for inability to run competently

I can not get shipping information or expected delivery dates for an order placed over a week ago. Several attempts through chat resulted in the same reply. "Our sale is doing really well so we are behind" Thats it, thats all. Meanwhile, I have gotten several emails asking me to buy more as well as online marketing doing the same. Well they did get back to me. They hope to ship in a week after I contacted them. Oh, and they gave me a one time $15 discount code for my next purchase. This is on an orde of $350. And, yes, they have extended the sale, that they say is causing all the back ups in shipping. Seems like a customer first organization would not do that or minimally put notifications on the site that they are taking over 2 weeks to ship orders. You can not speak to a person and a request to speak with a supervisor was met with a basic, "they'll get back to you.' It is going to very hard to want to attempt to do business with them again. After all, there are so many other choices and options available.

Cuts needs to get a handle on their shipping. They don’t have the bandwidth to provide industry standard shipping TAT. First-time customer… I hope the quality is good because shipping logistics appear to be a nightmare.

My order failed at checkout but the PayPal payment was processed. I've been charged in full over £200 with no order. Ice used the contact form and received a few replies saying they're looking into it and now they've stopped responding. I placed the order 5 days ago, have heard nothing for 3 days. I have had to raise a claim via PayPal now. Really frustrating and disappointing as I've ordered successfully twice before. Never again!