CutsclothingReviews of cutsclothing.com

STAY AWAY! Worst service and later terrible customer service… I ordered 3 t-shirts on November 22nd 2023. On Monday December 11th my order still is underway (according to shipping). At this point I tried reaching their customer service team 4 days prior (no response). I then decide to give it another try. This time they get back just to inform that the parcel is missing (even though tracking shows underway).. Ok, I’m thinking to myself “they are going to refund my order and resend the order free of charge”. No, Cuts decides to just refund my initial payment (which is set to take 10!!! days). At this point I’ve granted them a free of charge credit, without as much as a “Thank You”. Embarrassing. Worst service I’ve ever encountered. Spend your hard earned money somewhere else!

I recently purchased from them and have not received my package although it said it has been delivered. I let them know of the issue and I filled out the proper paperwork (not that we should be doing ANY paperwork) and returned it via email. I have yet to hear back from them!

Hi. I had 2 seperate orders that did not fit me at all, and i did not like them. When you return something, they charge you $8 to return. So i bought 2 $54 shirts, spent $108 and received $92 back. Not a good company if thats how they do business. I like their clothing but return policy jipped me out of $16, which i could have used on their own products?!?

Where to even start? I’ve had nothing but issues since deciding to give Cuts a shot. I have had luck with one of their competitors, that starts with a B and ends with YLT. I made an order during their big sale, which now I understand might have been the issue. You pay for shipping, that takes two weeks. And you also pay for shipping insurance! My order came in missing pieces, wrong sizes, and missing tags. I emailed customer service, since there’s no number to actually call. It took a couple of days for someone to actually emailed me back. Their response was basically so sorry there is some credit for your order. Of course, by this time the sale is over. And the credit they gave me didn’t even cover half of the items I ordered in the first place. Not to mention items were out of stock. OK. I use that credit for a second order. For less items. But I still had to pay for shipping and extra insurance. Second order finally arrived…. The wrong item is shipped. I emailed again. They give me a code for yet another credit towards the item I originally bought. And of course out of stock. So I looked through all of their items that was at or around the amount for credit. When I tried to use the credit, it says that the credit cannot be applied to those items. I sent an email. Customer service responded “ the code is not yet active. Try again later.” so I try again later. Still not active. Next day, I emailed him again the screenshots of the inactive code. He gives me another code. And guess what?! Still not active. This has been going on for about a month now. It’s been extremely frustrating. Customer service has been extremely terrible. And I am starting to regret making an order in the first place. I bet the item I want now is going to be out of stock before I actually am able to order with that credit.

The products are pretty good. Nice simple shirts, however they stain extremely easily. Huge cons: their non existent customer service. If you have ANY issues you can only send email communication. The responses always come from people that clearly aren't really efficient in English, so they never ever even respond to your concern. I ordered once using their eco friendly shipping. They claimed that everything arrived 2 weeks late because of the eco friendly shipping.( btw I still don't know why I paid the extra). Recently they had a promo. A shirt and Hoodie for USD $129. Once I was ready to pay it was charging me CAD$290( which is about USD$220. About $100 more than their advertised promo). I've tried customer service once again. Provided screenshots. They claimed they don't know the taxes in my country, Like I lived at some far away country where no one ever ordered from before. ( I ordered from Canada). So.. the shirts are fine, but honestly, they don't work the headache and the risk

I was excited for my first purchase from their anniversary sale. Bought almost $600 worth of clothes on 16 August. Was so excited to receive them. I tracked the shipping number they gave me and noticed there were no updates for a few weeks. I emailed several times and they ignored my emails. Finally heard back after 3 weeks and was told to be patient until Sept 15th (almost a month later). Come Sept 15th still no tracking update. Now they said the package is likely lost and they'll re-send. That said, over half the items I ordered from their sale are no longer in stock. I also contacted DHL (the shipper they supposedly used). And DHL confirmed they only received a shipping label, Cuts never gave them a package to ship out. So it seems like it was never really lost from shipping... Cuts never delivered it to the shipper. I'm extremely disappointed.

Ordered a bunch of T-shirts from this store as i love quality and fit. Waited almost a month with the only update being the item had been booked. Followed up after awhile and Cuts couldn't see any updates from their end so said the items had been lost...find that hard to believe as tracking never showed it leaving their dispatch. Was offered a 20% discount and full refund on items that had almost a 50% discount at the time as they were now sold out. Will find it hard to justify buying from the store again, the huge prices aren't worth the items with out the discounts but if I can't even reliably get the stock with the discounts then I'm not sure what to do.

Poor customer experience: Excessive wait time for shipping, limited exchange options, no customer service number. Stay clear- this place will be more of a headache than it’s worth. It also has inconsistent fits within the same items. I wanted to exchange for a Sage color thermal, they said it wasn’t part of their anniversary sale so I couldn’t exchange for that color. I had to pay shipping to return it then pay shipping to get the new item!!!!!! For the record, my original order which was waiting weeks to prepare, had the Sage color on sale during the anniversary. Poor service for a “premium brand”. About a dozen emails and I have now given up. Do not spend your money here. There are much higher quality brands at similar prices. They’re a joke to think someone would pay shipping both ways for an exchange! Too much hassle and back and forth. Stay clear folks.