CutsclothingReviews of cutsclothing.com

2 weeks went by with no update or tracking, and I had to contact them myself only to be told the order was lost in transit. How is this possible if I never received any updates or shipping/tracking. Most of my items were OOS by the time I contacted them. They refunded me the items that were OOS but after some back and forth I asked if the rep can send the same items but in a bigger size and they refused. Also was supposed to receive a free hoodie since I spent 400$+ on their black friday deals but they also said no they will not send me the hoodie in a different size. Super disappointed in this experience as this was a gift for my brother. They also take days to respond so be prepared to wait. EDITED: Carlos reached out and rectified the order. He went above and beyond to fix the situation. Sent me the free hoodie and a coupon code to re-purchase the shirts. Sucks the colors my brother and I wanted is not out of stock but I appreciate the effort made.

I had purchased a t-shirt for my husband but after 2 weeks the shirt was never delivered so I reached out to their customer service (Mari) and she took care of my issue right away. She was a huge help and I appreciate the attention she took to fix my issue.

Edit as of 11/29 After writing of this review I have my changed my rating to 4 stars. Oscar from cuts reached out and immediately and made right with me regarding the extreme delay in my order. that alone created a much better customer service experience and much appreciated! Ordered some clothes for a trip happening in December. I ordered November 12th with a stated 5-7day shipping. Thought would be more than enough time. Unfortunately that was not the case. I reached out after about 2 weeks and got a response a couple days later stating I would have to wait another week in December!! before they would either expedite or refund my money. Last order from cuts for me. Sad because their clothes are decent quality.

Great customer service!!! Followed up on an email I sent about a missing order several times.

I found out about this brand from Alpha M (youtuber) and never looked back... I've bought t-shirts, polos and summer hoodies and the quality is superb. The cut of the t-shirts are great. Very athletic which is unlike an American brand unless it was A&F. I got caught out on import duty so I'd ask for anything to be shipped as a gift and the only reason this is 4* is because I've not tried more of their products. I will be though and everyone should... If you want a solid T, go for cuts!!