CutsclothingReviews of cutsclothing.com

After sales non existent.

I rarely leave negative reviews, but I felt this one was worth writing because these shirts are simply not worth the premium price. Cuts does an excellent job with marketing and branding, which is what convinced me to give them a try. Unfortunately, the product didn't live up to the image. The shirts were expensive, yet after the very first wash they noticeably shrank, even though I followed the care instructions. For clothing marketed as premium, that's unacceptable. At this price point, I expect a shirt to maintain its fit and quality. The fabric and overall construction felt average, not terrible, but certainly not premium. There are better brands that offer significantly higher quality for the same price or even less. I don't mind paying extra for exceptional clothing. In fact, I prefer investing in quality over buying cheap shirts. My disappointment isn't the price, it's that the quality doesn't justify it. If you're considering Cuts because of the advertising or influencer hype, I'd encourage you to compare other premium brands before spending your money. Based on my experience, I won't be purchasing from Cuts again.

The return process is maddening! I have tried their system for an hour now, continually inputting reasons for a return and they ask me to buy a different shirt. If I exit out of that, it takes me right back into the loop! I have had to write customer service. Terrible, absolutely terrible. I am doing everything the right way, but they have a loop that wants you to buy something vs return.

Clearly misleading the public or just lying after they messed up my order. Sold me a GREY shirt when I picked sage (GREEN) one as shown on their website. I’m sure I’m not the only one it happened to. Because I did two separate orders for Different sizes and they still came wrong. Customer service is horrendous and extremely unorganized. Do NOT buy anything from these liars.

Terrible customer service! They never responded to multiple inquiries to make a return. Will not purchase from this site again.

I paid extra for return coverage, and now that I am trying initiate the return, the website is blocking that capability and no one is responding from customer service via email - it's been a full week. Tough look for an internet based clothing company to not offer free returns, charge you for that ability, then not work with you to actually accept the return. There are far better companies to work with out there, Cuts is a one and done for me.

I sent an exchange on 4/1 and as of 4/23 I still had not received the replacement clothing items. Impossible to talk to a live person to get an update or explanation. Horrible customer service experience!

Decent cut and fit on the Rivera polo. Arm sticking around the shoulder is a joke. Wouldn't recommend and probably purchase from here again, it’s that bad, like a child did it….. wait they probably did! Anyway, trash for a midrange price point.