CutsclothingReviews of cutsclothing.com

Would not purchase again based solely on their horrific shipping.

Never received my order and now I can’t get a refund from their customer service team.

Bought two t-shirts from them and bought a size up since everyone was saying they run small. Ends up the shirts were too large. Tried to engage with the company about an exchange to which they said they don't support international exchanges and they gave me a link to their FAQ stating this. Their FAQ listing also states that you can, however, return the product for a full refund and place a new order, even on international orders. After asking them how to do this, they proceeded to ignore my requests, only to reply to their original email, excluding my response, to ask if I needed help. So I responded to that email asking for the process to return for a refund. No response. I got hold of the CEO's email address and emailed him to ask for help. Mind you, I was always polite in asking for help. No response, spent a premium on their products and they just don't care. I would have spent more on their products, but obviously they lack the capacity to foresee and retain customers. So disappointing in this day and age where 99% of retailers, no matter where you are in the world, understand the concept of the ability to exchange/return products. UPDATE: 21/01/2022 CEO contacted me and apologised and vowed to rectify the issue. I was issued a refund, albeit $40 short of what it was supposed to be. They told me I could gift the shirts to a friend instead of returning them. Then I was offered a $40 voucher on my next order. How's that for a sneaky way to entice you to place a new order.

AVOID THIS COMPANY. I purchased 2 x t-shirts that I had to return. I contacted Cuts to learn more about their international returns process and sent the items back promptly via UPS. I could see that they arrived with Cuts on the 30th of December, but didn't receive an refund. I contacted them and first spoke to somebody called Montserrat, who was useless. She didn't seem to grasp that I was an international customer and didn't reply to my emails. Days later I got an email from her stating that they were closing the ticket... Even though the ticket was very much still open. The same thing then happened with another customer service person named Adrian Ruiz. I've had to get in touch with them again today.

There customer service is non existent. If you have a problem with your order or dont receive your order, you won't ever hear back from them. Do not trust this brand. They delete comments with genuine compalaints about them from their social media sites.

horrendous shipping timeframe for additional $20. if you're going to be using a cheap shipping method, don't mark up or earn from it. should've read reviews here before purchasing.

Just another fake Instagram wannabe company. Can’t help but feel bad for them. Do yourself a favor and keep shopping. Don’t buy from here

I ordered a gift from my husband that never arrived from CUTS. They clearly are having business problems if they can’t send out what people ordered. Their Instagram page is full of similar comments about shipment issues. I hope to get a refund and it seems the only way to do it by spamming them. No customer service policy. Horrible company.