M C.
Reason for 3 star review is due to the…
Reason for 3 star review is due to the incompetence of their shipping department. They did not put correct shipping business address on label, and this inconvenienced us in receiving our order in time for grand opening. It took 2 weeks dealing with this company to correct there mistake and when I was told by them they called ups and fixed address come to find out they did not it is unacceptable. We finally received order but 2 weeks later after it was suppose to be delivered. For this reason we will not be ordering from this company again.
Response from CustomsignsmakersMar 24, 2026
Hi Michelle, I’m really sorry this happened. You’re absolutely right to expect accurate shipping details, especially with a grand opening on the line. I understand how frustrating and stressful that must have been. It shouldn’t have taken that long to fix, and we clearly fell short here. I’ll be reviewing this with our shipping team so this kind of mistake doesn’t happen again. If you’re open to it, I’d really appreciate the chance to make this right for you. Please feel free to reach out to me directly, and I’ll personally handle it. Thank you for your feedback, it truly helps us improve.