w.b.0206
Project delayed over 1 month with no notifications
Asked several customer service reps before submitting project if the project was within the company capabilities and was told project was possible. After project was submitted, it was delayed at least 4 times with holdups that needed to be resolved. I understand issues arise, but there was no notification to me any of these times from the representative assigned to my project that there were problems to be resolved - I had to find out by notifying the company myself each time. Then, ultimately, after nearly a month of delays past the original expected delivery date, I was told the project could not be completed ONLY after I contacted the representative assigned to my project wondering why my project hadn't been delivered. My contact had again failed to notify me that the project could not be completed.


