Custom Magnets DirectReviews of custommagnetsdirect.com

I ordered magnets to go with a promotion I was doing. They arrived late, and were terribly printed. The logo went off the magnet on the majority of them. The "best" ones were totally off center. I called immediately and they asked to send photos. I did that a week ago. Today they told me it would be a week, and they haven't even gone back into production. In my opinion, if you screw up someone's order as badly as they did, you put them at the top of the queue and overnight the new product. I'll never do business with them again; people are waiting for this product and I guess they get to just keep waiting. So disappointing.

Asked several customer service reps before submitting project if the project was within the company capabilities and was told project was possible. After project was submitted, it was delayed at least 4 times with holdups that needed to be resolved. I understand issues arise, but there was no notification to me any of these times from the representative assigned to my project that there were problems to be resolved - I had to find out by notifying the company myself each time. Then, ultimately, after nearly a month of delays past the original expected delivery date, I was told the project could not be completed ONLY after I contacted the representative assigned to my project wondering why my project hadn't been delivered. My contact had again failed to notify me that the project could not be completed.