Custom Lanyards 4 allReviews of customlanyards4all.com

Between emails and calls I reached out 5 times before getting clarification on the status of my order. They never answered their customer service line, but finally answered when I called the new sales line. They shipped my order with errors (I wasn't notified when the order shipped) and as a result, my package had to be rerouted mid-shipment due to an address issue. Had they answered any of my first 5 communications, there would have been no problem. I likely will not shop with them again.

An order which, on their website states should take 10-12 days to turn-around, actually took 28 days. Their communication is sub-par. Their customer service is worse. Im still waiting on a 10% refund because of their slow response.

I specifically asked about the bulldog clip and was told that it was the same as the photo. It was not. It is now directly connected to the lanyard without a ring in between. The quality each year decreaseses. Am going to have to quit using them. It is not the experience with customer service, but the quality of the product. It is very poor.

Not getting responses from customer service in a timely manner

Was unable to order online. Called to report item and was told to try ordering online again. After being unsuccessful again, my order was finally taken over the phone.

I have been a loyal customer for many years, but for some odd reason, the proofs I keep receiving for my recent order don't match up to my actual order nor do the revised proofs reflect my confirmation that the proofs sent to me DO NOT match my order. It's frustrating to keep receiving new proofs that are the same as the previous proofs THAT STILL DO NOT match my actual order (i.e. quantity and color ordered for supplies).

I approved our custom order within what I thought would be enough time for delivery before our event. After 12 business days (not including Columbus Day), our order had not arrived. We were left with less than attractive name tags for our event.

The lanyard delivery was fast and accurate and worthy of more stars. But, alas my order was incomplete and repeated attempts to reach customer service (email etc) to either receive the merchandise or receive a refund went unanswered. Sadly, I cannot give more stars due to poor response from the company for a small portion of my order.