customlanyard.netReviews of customlanyard.net

Custom lanyard.net......I ordered my wristbands August 11th. I was worried about it being a scam. Customer Service reassured me it wasn't a scam. I called and it was in production, and they would email when shipped! It took 5 days, i got a email saying shipped. And there was a flight delay, but I received them August 22nd, like it said they would be delivered... happy with my order. Thank you!

Order never arrived by date. No one knows anything, someone is always getting back to me with an update. Needless to say, I have no promotional items for my event, and on top of that, no one reached out about the delay in production. And to top it off, they are checking to see if I can be refunded because they need to make sure the order wasn't shipped and the tracking just wasn't provided. I have no product.... hello.... if it shipped it didn't ship to me!

I read a bunch of reviews that made me doubt their reliability, but I took a bet and ordered a ton of important name badges and they looked great! They came on time and everything went smoothly. I would definitely order through them again.

This company is a total scam. They say they're located in Texas but your order will ship from China. By my estimated delivery date I hadn't heard a peep about shipping so I contacted them and they said to submit a complaint. Since submitting my complaint they've sent me two different tracking numbers and an official "your order has shipped" email but both tracking numbers were for someone else's order. They then responded to my complaint and said my order was lost and they can either refund me or remake it and have it delivered in 14 business days. DO NOT ORDER FROM THEM their customer service is awful and they just lie and lie.

Product was not shipped on time and when I contacted customer service to get a tracking number, they said they were holding it because the product came out defective. I would not have known this had I not reached out and probably never would have received my item? I asked them to send me a photo of the defect and it wasn't so bad so I told them to please proceed with them shipping it. I had paid for a rush fee to receive it by a certain date, but they would not overnight ship it even though it was their mistake. I eventually received the item a week later and all they offered was to refund the rush fee ($41). I then had to incur extra personal expenses to ship out the items individually to those who I could have just given it to in person had the order arrived on time. I asked them to compensate me for my extra costs, in addition to refunding me the rush fee and they were not willing to budge on a fair deal. They eventually agreed to give me 30% off my order ($47), instead of refunding the rush fee. For an item that was late AND that I accepted defected, they should have come up with a fair compromise refunding me the rush fee and a percentage of the item cost. The whole thing was ridiculous and unacceptable and probably some of the worst customer service I've experienced from a company like this. I will never order from this website again.

Do not recommend. Purchased wristbands. Manufacturered and shipped from overseas, so shipping took awhile. Print quality was poor. The parent company, Zaappaaz LLC, has been sued by the FTC for false advertising and the case is currently pending.

I am 100% satisfied with my experience with them. I was tasked with finding lanyards for a work project. So many options, but most wanted crazy minimums. Since this wasn't for a large company or event, I needed smaller amounts. I came across their site. The layout is simple, you build your lanyard, so many options, and minimum order was reasonable, and so was the price. They came wicked fast and perfect. Another one of my stores decided to do the same thing. I noticed that they did the uv printed badges as well. So I ordered the lanyard and the badges from them. The time frame was out a bit, but that was fine, still reasonable, and I was all about saving the extra shipping. I just got the 2nd order of lanyards and badges, and I could gush for a minute here. They came in a week earlier than expected and they are exactly what we ordered, and the quality, everything is just perfection. My team thinks I am a hero, and that is just an extra bonus. I have seen a couple of other reviews, while finding this site, you will see most seem reasonable, i also think a few are paid for based on the verbage, but i can assure you, I am a real person, a real customer (twice) , and I am really happy. I suspect after the other teams see this latest store badge/lanyard, I will be placing another order soon. I will point out, and I don't know if they are all the same company, or what but this is specifically customlanyard.NET

The company has a Trust Pilot badge on its site, yet I am the first reviewer, and their profile is unclaimed. Suspect. Company ships from China, however, pretend to be USA-based. The lanyards are fair quality **when they arrive**. They use DHL, and 40% of the shipments never arrive.