Talia G.
Bad Customer Service and Lack of Accountability
Product was not shipped on time and when I contacted customer service to get a tracking number, they said they were holding it because the product came out defective. I would not have known this had I not reached out and probably never would have received my item? I asked them to send me a photo of the defect and it wasn't so bad so I told them to please proceed with them shipping it. I had paid for a rush fee to receive it by a certain date, but they would not overnight ship it even though it was their mistake. I eventually received the item a week later and all they offered was to refund the rush fee ($41). I then had to incur extra personal expenses to ship out the items individually to those who I could have just given it to in person had the order arrived on time. I asked them to compensate me for my extra costs, in addition to refunding me the rush fee and they were not willing to budge on a fair deal. They eventually agreed to give me 30% off my order ($47), instead of refunding the rush fee. For an item that was late AND that I accepted defected, they should have come up with a fair compromise refunding me the rush fee and a percentage of the item cost. The whole thing was ridiculous and unacceptable and probably some of the worst customer service I've experienced from a company like this. I will never order from this website again.