CustomizedideaReviews of customizedidea.com

Stay away unless you don’t mind waiting a month for your product. Must be products from China

Absolute awful experience. Customer service is terrible. They respond to emails but never actually answer your questions, just talk in circles. Do NOT order from this company!

They haven't sent what I ordered as a Christmas gift. It's been 2 months and every time I emailed asking for an update, I get another excuse. When I requested my money to be refunded as I still don't have the product, I was told it has shipped. I checked with UPS and they don't have the item. This is a SCAM. DON'T give them your money. I am now seeking legal representation

I ordered two Christmas presents on November 30th and even paid extra to assure delivery by Christmas. I emailed two days before Christmas and was told that they were items that had to be made just for me and that it was taking longer. Two weeks later I emailed and was told they were in production and would be shipped soon. It has now been two weeks since that email. I am going to cancel the order thru paypal. That is the very reason I use paypal. DONT ORDER ANYTHING FROM THESE PEOPLE.

Run from this site! UPDATE customizedidea does not provide accurate shipping information and takes at least 3-4 weeks to acknowledge items have shipped. The item was not quality and not worth the time waited.

DO NOT order this product or anything from the Company IMO. I would give 0 stars if possible, considering there is a good chance you won't recieve the product you ordered. I ordered a stocking cap being advertised, but the company can not deliver on. It has been over a month since I ordered and the cap is still in 'processing' status with no expected completion date. I requested a refund since the company cannot deliver on a product they are advertising and they are requiring a 30% processing fee for something I haven't even recieved.

If I could give zero stars, I would. Placed an order on December 12th for a Christmas gift. I still have not received it on January 9th. I've emailed the company and they responded that it's a new design and to please be patient. I'm filling a dispute since I have not received the product and cannot get a response with a target ship date.

Placed an order over 30 days ago. No time frame given of when it will be shipped. Reached out to the company three times now. First time they ask for more time. Second time it’s a new product, takes longer. Third time - I’ve had it! They do not tell you what time timeframe for shipping will be yet they took my payment rather quickly. At no time when I ordered did they post how long it would take to ship, and despite MANY FOLLOW-UPS by me, all they can say is be patient. Still o time frame provided!! I’m done waiting, Let’s see how quickly I get refunded as I’m canceling the order placed over 30 days ago. Buyer beware!