CustomframesolutionsReviews of customframesolutions.com

Terrible service for 2 reasons. You'll be extremely frustrated with this company, it's not worth any savings. 1. Frames are likely to not fit or need significant modification: Frames from this shop come in multiple pieces and there's no way to ensure the glass will actually fit the frame you've ordered because they're separate order items. You also have to secure the art with backing you either make or attach yourself. I ordered 5 frames from this shop and only 1 didn't require me to heavily modify it myself to get it to work. 2. Absolutely terrible customer service: The phone number on the website has no human line to connect to and whoever is fielding their emails is slow, sometimes doesn't respond, and just lacks general common sense.

Purchased a frame for my Mothers birthday and I paid extra for "expedited shipping"... they shipped me both the wrong size and material... they will not provide phone support only "support" through email but they never respond... and now my Mothers birthday is here and Custom Frame Solutions is still not responding.. I am doing a charge back

This is the worst customer service experience I have ever had. I do not normally complain, but everything--literally everything--that the other reviews here and elsewhere online have said is exactly 100% true. I should have checked the reviews before dropping over $1000 with this company. You cannot speak with a human, leave a message, or get a reply to an email. The shipping time is ridiculously long (it is listed as 3-5 for most orders but this is not true at all) For all of my orders, they printed a label with a tracking number and then did not drop the package with FedEx or UPS for nearly a week; asking about it got no response and there was no indication when it would arrive. Although their website says they'll be glad to have a conversation with you about any deadlines you have and come to an agreement about meeting them and using faster shipping options, this is also not true. Email communication is either nonexistent or formulaic/boilerplate language. I'm just so furious and I wish there was a zero. My experience with this business was, as others have expressed, extraordinarily bad. I also purchased a "membership" that is nonrefundable in order to get lower prices, but it is 1000% worth paying more to order from somewhere else and get what I need, when I need it. I have missed deadlines and it has cost me money and time I could have saved elsewhere.