CustomframesolutionsReviews of customframesolutions.com

Workmanship is terrible. Return Policy Terrible. Went into it thinking it would be fine. Big gaps on the corners which means the cuts were done incorrectly. Didn't fit the picture. Lost 100 dollars. The hassles they put you through to try and return it aren't worth the effort. Thank god, I did a small picture as a test first. I have 4 picture to do. The wood was fine, but craftmanship terrible.

I got 4 pieces of poor quality wood, a plastic bag of hardware and no directions for $200. This was impossible to put together. What a rip off. Go to a frame store! It will be cheaper.

I had ordered a custom frame, but while checking out, I mistakenly entered the wrong shipping address. I contacted the company multiple times through calls and emails seeking their assistance, but instead of helping me, they blamed me for the mistake, talked over me, and made the situation worse. As a result, I had to contact UPS to find out what was going on. I filed a claim, but unfortunately, the company did not respond to UPS's requests for additional documentation. This issue has persisted since November 18, 2023. I don't think I'll be ordering from them again. Although the initial mistake was mine, the company's lack of assistance and eagerness to shift the blame onto me made me feel unsupported and frustrated.

This is the worst company I have ever dealt with!!!!!! If you want a cheap junk of a frame order here. If you want quality or good customer service look ANY where else. I bought a frame, which comes with no glass, no backing, and you must put it together yourself, it was horrible!!!! the corners would not stay together. I tried to contact them, good luck, can only send e-mail, guess they don't want to hear all the complaint. I had to wait for a responds for a long time. Finally they reached out to ask me to send pictures, really? Then they told me to send it back and I would have to pay return shipping cost myself plus they would charge me a return fee because they could not re-sell it!!! so I ask them why would I spend my money to send it back so they can just put it in the trash? I can put it in the trash myself. I have not yet received a reply..... CONSUMER BEWARE! THIS COMPANY IS TRASH!!!!!!!!!!!! DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE OR JUST THROW YOU MONEY IN THE TRASH....... I did not even want to give it a star

Mediocre quality ans misleading marketing on their website. Received a defective item and the return process took about two weeks to get to a return label. Pricey for the quality they provide. Very sassy customer support and driven by emotional mood than professionalism. Frame corners do not align by over 3mm and frame is bent up to 1/2 and ich, which was qualified as a minor touch up issue by the customer support. For a 72 USD frame without any glass this is an unacceptable quality. See further reviews from truspilot and other platforms.

The items that were sent were poor quality and disassembled. I cut my finger attempting to assemble. The acrylic does not fit into the frame. They would not issue a full refund.

The corner pieces to join the frame are not cut accurately. One corner has a large gap. Terrible!

Horrible service, after a month's worth of waiting upon customer service to address an issue of missing pieces for an order, I'm still waiting!!! No amount of phone calls, emails or correspondence through their online message board, nothing has been resolved!!! Ridiculous.