CustomframesolutionsReviews of customframesolutions.com

I bought two floating frames from them, $600+. The corners on both sets were flaking and chipped. Their response was that it happened in shipping and they would give me a $35 credit. Product is poor, I am returning mine. Still waiting to hear from customer service to make that happen as I am within the two week return window. I am not hopeful and believe this will have to get resolved through my credit card company

Finally received the so called frame only 4 woof sticks without anything else. How can you make it as a frame? Called their customer service, no one picked up the phone because there was no option to talk to someone. The voicemail said to write email!

We used to have a good experience with frames from this company but the quality of our last order (particularly the new fasteners to join the 4 pieces together) was terrible. The frames do not hold together and we ended up having to glue them (which resulted in a gap on a couple). Because we didn’t open them right away and it was beyond 30 days we can’t return them, and they’re not owning the problem except that it’s outside their return policy). Not buying from them again!

This is a bait and switch, false advertising scam! I got 4 pieces of painted plywood for almost $200, it arrived damaged as well. I am filing a complaint with BBB and the state - as well as disputing the charge with my credit card company since they won't reply to my demand for a request.

I ordered over 60 items from here for a home project. As expected, this took dozens of shipments. 1 piece of acrylic out of the entire purchase came damaged. With dozens of shipments, I was overrun with packaging materials and boxes, so as I unpacked I threw away and recycled as I went. When contacting Custom Frame Solutions about my broken item, they refused to cooperate and replace my item as I no longer had the box it came in to show them that the box itself was damaged. I spent thousands of dollars and had 1 item of over 60 damaged and they refused to help me. Never again. Lesson learned. Do not use this company.

All of the poor reviews, here are exactly, I mean EXACTLY what I went through with CustomFrameSolutions.com. I ordered a 48 x 36 large floater frame for a large canvas painting for my client. Shipping took long, but I still had a week to put the frame together. There were no instructions, customer service said to go to their “framer solutions” on their website. There are no instructions for a floater frame there. I explained this to them. There are no drill holes to attach a canvas to the frame. The $270 frame did not have any hardware. So I went to the hardware store and purchased heavy duty brackets and accessories. I drilled all of the holes put the frame together only to see huge gaps in the corners. I mean, huge gaps and all four corners. I sent them emails immediately, they ask for photos I sent them. Some of my photos were too large to send. I had issues doing that. Then they responded and said I needed to send more photos. I did. I told them I no longer wanted the frame because in the meantime, my client , came to pick up the painting and said the frame looked horrible, so I had to remove the canvas from the frame and give her an unframed painting to frame on her own because she was leaving to take it to Florida. It was so sad. Custom frame solutions said they will send me out a new frame when they receive the damaged frame back. 20 emails later I explained to them the frame was not damaged. It was defective and I wanted my money back please. I have not heard any response since. Do not order from this company. Trust these reviews I wish I would’ve seen them before I ordered. I was so amazed when I saw all of these reviews from people who had gone through the exact thing that I had gone through with this company! I can’t believe this company is still around with all of the bad reviews. Shame on them.

DO NOT PURCHASE FROM THIS COMPANY. The craftsmanship is horrible and if you want to return it for a refund, guess what, they keep 30%.

The frame was not a 20” square, it was 20x20.5”. Also the corners didn’t match up so if you hammered in the cheap plastic connector, it wasn’t flush. That happened for my identical frames 35”x47” and 20” (supposed to be a square). They were so difficult and it would have cost too much to deal with. Buyer beware they take no responsibility and make you pay and go through a huge hassle when they mess up.