CustomframesolutionsReviews of customframesolutions.com

The frame was the wrong size. There is no customer service that you can speak to someone. The chat line puts on someone to argue about how they do things and disreguared special instructions. NO MONEY BACK, FRAME WRONG SIZE. Anyone that orders from these people needs their heads examined. NEVER AGAIN. USE EXTREME CAUTION. DON'T ORDER !!!

The frames were shipped unassembled. No where obvious on their website does it stress that the frame will come in pieces. In addition it is very difficult to contact them. I have tried to use there corners to assemble the frame and can not get a good smooth corner. Their prices are higher than their competitors since they do not assemble. I was notified by Angie that it is clearly stated in their small print under Prejoined and Ready to Assemble Policy. Other websites ask if you want it to be assembled or unassembled. They are telling me I can return the pieces with a 30% fee. Between that and return shipping I will lose around half my money. There are better and more reputable frame companies out there.

An absolute scam. Their frames are 4 flimsy sticks of wood that you have to assemble. No backing, no glass, just 4 bits of awful wood. Nowhere do they explain this when you order and their prices certainly don’t indicate that this is all you will receive. DO NOT USE THEM

This company knows nothing about customer service. After delivering an order that was clearly incorrect, the only solutions they offered forced me to incur additional charges, restocking, shipping back, etc. They blame the customer for not being able to follow confusing sizing instructions, and then do nothing to rectify the problem that doesn't involve further charges for the customer. AVOID THIS COMPANY!!

This company is a scam. Their frames are NOT hand cut. They are not assembled. They take weeks to get. No one answers the phones or chats and there is no voice-mail. Customer Service is non-existent. They purposely don't get back to you because they do NOT want you to cancel your order. Two floater frames that I ordered were defected and were not cut correctly. $390 wasted. DO NOT DO BUSINESS WITH THEM!

I wish I had read the reviews here before ordering. I ordered a custom floater frame for a painting for an art show. I paid extra for expedited shipping. Two weeks after placing the order, I finally received notice that it was being shipped. Instead of the frame I ordered, I received 2 frames (or 8 pieces since it was unassembled), which were the wrong size and finish. They had sent me someone else’s order. I emailed them and provided photos of the incorrect product and shipping materials. I was instructed to repackage everything and wait for UPS to pick it up, and then my correct order would be shipped. UPS picked up the package a few days later but did not deliver my frame then, so I assumed it was still in transit. I received a notice today that my frame was “delivered”; however, it had evidently been sitting at the UPS warehouse 30 miles from my home instead of being brought to me. The delivery notice I received showed that my frame was actually returned to South Carolina. I live in Colorado! For crying out loud! I emailed customer service again (since no one answers the phone), and I’m hoping to receive some sort of a refund. I’m a professional artist, and this is the first and only time I will use this company. Buyer beware!

I paid a lot of money for a custom frame. I basically got 4 sticks with plastic wedges for the corners. I wouldn’t put a poster in it let alone my art. All I can say is buyer beware. These people should be ashamed of themselves. I will give them credit for packing it all in a box that by the time you get it out you can’t send it back.

Initially received the frame to assemble without thumbnails to assemble the frame. A week later the thumbnails arrived and to their credit they provided several extras. I assembled the frame several ways however the joints are way off are so far off I will need tossed and repeat the frame to make it presentable. Sanding and painting was what I was trying to avoid. Just generally dissatisfied with the entire experience as well as the poor product. Maybe as my job was just a single frame, it didn’t warrant that attention. Wish I had checked trust pilot before as its pretty clear these are very poor products.