Mikey
Terrible customer site, real person answers phone, product did ship.
I reviewed this company (customerstatus.com) then found out it shipped. My wife saw an ad for Finishing Touch Flawless and mentioned she would love to try it, so I ordered it. The item sat in shipping status of printed label for over two full weeks with no updates (3 stars now), and I thought OK, I am out that $40. In order to get to customer service, you have to install a browser search engine (aka spyware) to get to customer service (down to a 1 star review). I found a phone number and called it and to my surprise a person answered - ok, back up to two stars for a live person answering and no long wait times (surprised me when she answered). The customer service rep assured me it would come within 15 business days... I said ok, I don't believe it, but I'll wait. So after no updates for two more days, I decided to at least write a review - 1 star. Done. Well, crap, now it has shipped. FedEx and two days... OK. So bad communication dropped it down two stars but it did ship and the live person answering the phone was two thumbs up - redeemed to a three star rating. Be patient, and your stuff comes in about three weeks.