Rosario C.
I ordered a set of 3 shapewear and when…
I ordered a set of 3 shapewear and when I got them they were to big so I return them and they emailed me saying that one of them was damaged and that they couldn’t exchange it so now I’m stuck with one that is to big and it has a whole on the side that wasn’t there when I return them because I didn’t even wear them they all still had the tags. Very disappointed
Response from CurveezSep 1, 2023
Hey Rosario, Thank you for bringing your concerns to our attention. We have received the three Full Body Shaper Comfort Evolution items you returned. Our Logistics team carefully reviews each returned garment to ensure it is in good condition. In your case, we found that the fabric of the Full Body in Pure Chocolate was ripped at the back, under the stripes, even though the product had its tags on. Please note that in order for a returned item to be accepted, it must be in perfect condition, as stated in our Returns Policy, https://es.curveez.com/pages/returns Conditions for refunds and exchanges To receive a full refund or exchange, returned products must be: Unworn, unwashed, in their original condition, and with all tags and liners attached. Without any stains and animal hair on it. You must consider the following: 1. We ask that you wear underwear when first trying on your purchase. 2. You have 72 hours from the day and time you received your order to review that all your products have been delivered in perfect condition; if you find fabric damage, you must email us immediately at [email protected]. If you return your product asking for a refund or exchange and after we review the items, we find that the product is damaged, please note we won't be able to accept that return, and we will cancel it without taking any other action. 3. Exchanges are not available to international customers. 4. We are not responsible for any orders returned without a shipping label provided by us. 5. We only accept Curveez items purchased from www.curveez.com We appreciate your understanding in this matter.