supastar
BAIT AND SWITCH
I purchased several items, two of which were on sale or clearance items. 2 days AFTER I paid and ordered, they emailed me and said they were out of stock in my size and color that I selected. I replied with any color would be fine, trying to be very understanding. Next day came another email stating that that due to them being clearance items, no other color was available. OK fine, I'll just take refund. NOPE. No refunds even though the items purchased were not available!! She told me either store credit (HELL NO I'M NOT DOING THAT WITH THIS BS THEY JUST PULLED) or choose another size. I went down to small (which surprisingly fit really well). This is the first and LAST time I'm ordering from this company.
Response from CurveezNov 4, 2024
Dear Mrs. Tracy, Thank you for reaching out regarding your order. I truly appreciate you bringing this to our attention and understand how disappointing it can be when products are out of stock. You placed your order on October 18th, and I know that the next day, Lucia from our Customer Service team reached out to let you know about the situation. She was eager to help by suggesting that you share your measurements, which would assist us in guiding you to the right size, ensuring you receive the best service possible. Lucia also kindly mentioned the option of trying another style or considering a smaller size of the same product that caught your eye. Additionally, Lucia made sure to inform you that the items you were interested in were on clearance. As stated on our website for clearance products, we do not accept returns due to the deep discounts, often close to 70% off. We truly appreciate your understanding and patience regarding these terms, and I’m glad to hear that you were okay with them. In summary, we did our utmost to assist you in selecting the correct size and provided you with information about the product you initially ordered. We're genuinely sorry that we couldn't meet your expectations this time. Best regards, Customer Service team