Sabrina M.
I ordered multiple pieces of a navitity…
I ordered multiple pieces of a navitity set from Current in December 2024 as a Christmas gift. I ordered (3) different items/sets directly from their catalog and received them in 2 boxes. Two out of the 3 items/sets I purchased were packaged in the same box. I returned all 3 items/sets and only received a credit for 2. I have spent 20+ hours on the phone and numerous emails trying to get my additional refund. The issue is stems from the fact that althought they sold items separately in their catalog, they were packaged within the same box (it is clearly two separate sets in their catalog, but packaged together within the same box with styrofoam). Current is stating they only received two boxes which is correct, but fail to recognize that 2 out of the 3 items were packaged together within the same packaging. Since they issued a credit for two out of three items/sets, it is impossible to have received one without the other since they were packaged together. I have spent a year and half trying to get $79.99 for the item/set packaged within the same box. Phone calls, emails, written letters, spoke with a supervisor who told me personally he understood the issue and would have the accounting department issue my refund. Nothing. I have been a customer of Current for more than 35 years will never order from them again. The incompetence and failure to understand is unbelievable. So much frustration and time wasted. My last communication from them was June 1, 2026 and a friend recommended leaving a review here to see if it would help in getting my additional refund. We'll see...
