CurlscurlsReviews of curlscurls.com

I’ve purchased hair from this company several times and have been satisfied for the most part. While the hair I’ve purchased in the past did eventually tangle and mat, I was usually able to get at least two months of use out of it. Unfortunately, my most recent purchase was a huge disappointment and a complete waste of money. I spent $620 on hair that literally lasted only TWO WEEKS. The hair is now severely matted, tangles constantly, and sheds excessively. It also feels very synthetic and nothing like the quality of hair I expected, especially for the amount of money I paid. At this point, the hair is completely unusable. The company offered me a $200 refund, which I appreciate, but considering I spent $620 on hair that I can never wear again after only two weeks, I don’t feel that it adequately makes up for the loss. As a repeat customer, I’m extremely disappointed in the decline in quality. For $620, I absolutely should not be dealing with hair that feels synthetic, mats severely, sheds excessively, and becomes unusable within two weeks. Unfortunately, after this experience, I will not be ordering from this company again.

I placed an order of what was supposed to be "100% virginity human hair" but I am 1000% sure that it is synthetic hair. Fraud without name, really bad quality, I will ask for a refund!!!!!

Absolutely terrible company, stay far away if you can. I purchased I-tips from them and the product that was sent was questionable. So, I requested a refund, which I practically had to fight for as the company initially refused to approve my refund request for an UNUSED item. From there I was told to ship the item back to CHINA and lie on my customs declaration form to avoid "the package being stuck in customs". I wasn't comfortable with this so I pushed back but eventually gave in because I just wanted to be rid of the product and have my money back. So, after lying to customs and paying over $30 to ship the item back, I sit several weeks later, still fighting for my refund. Save yourself time and money and go with another company.

This is an update. Something Shady is going on with trust pilot and this company, CURLS QUEEN, is the name, that I reviewed. Now my review is under the company CURLS CURLS, which I have never heard of. My review was from my order from CURLS QUEEN. with that in mind... Read on. OK. I take writing a bad review very serious, particular when you can discredit the reputation of a company. With that said, I have to agree with another reviewer... The hair does not behave like real hair. I bought the curls queen water Jerry Curl clip ins, and slept with a silk cap, did not brush them dry, conditioned them, and treated them like real hair. Moisturizer etc. Who wouldnt when paying such a pretty penny. My hair shedded unbelievable on the first wash and it was tangled and matted. It was so bad I took photos. How could this last a year when one wash made them look matted and lots of hair was lost. I think the infuencers they send samples to get top quality Remy hair, but I'm certain the hair I got was not that at all and it was a synthetic blend. It tangles so easily its impossible to untangle even wet with detangler. I sent pictures and an email to the customer service team and although they were sympathetic, the only offered a $20 discount. Needless to say, I am still unsatisfied. If you don't hear anyhing from a customer, it means your product delivered. Who would drop this kind of money to deal with issues like this? So, I ordered another water Jerry Curl because I'm curious how this new order will be. I will update you on the differentiation of the quality between my first order and this new one, if there is some, one way or another. I'd say, exactly what another reviewer wrote: the hair just doesn't bahave like real human hair. It tangled and matted and knotted worse then anything, even after care and doing actually everything in the videos they sent, in response to my message, as if I don't know how to care for curly hair as a black person. Seriously? And to curls queen: I have dropped another $260.. You have one more chance to prove this isn't a scam. And don't insult your black customers by sending them videos on how to care for their own hair allbeit curly, kiny, 4C to 3A hair. Our time investment and money lies in our expertise in how we know how to care for our hair. I Will update you when I get the other order. Underwhelmed, Disappointed and let down.

I purchased hair from this company on the 2nd of this month. It's the 11 th and still have know tracking number. I contacted Cora who works there to be told lies about my order shipping and it never shipped out. I tried to contact Cora several times after but she never responded back. So I started a claim with my bank Navy Federal today because this business is very unprofessional and has poor customer service.

After following procedures from company on how to properly care and style the wigs; I still continued to receive matting and tangling from the wigs. Wigs had to be trashed 🗑. Just a hot tangle matted mess!!! Curls,Curls your wigs cost to much money be matting and tangling PERIOD!!! Soooo disappointed!!!! 😡

So Mona B on YouTube is the reason I tried this product. The problem is the pamphlet tells you how to wash the hair and she didn’t do that in her video. Washing the hair according to the companies instructions produced a totally different look. It pretty much took all all of the curl and I was left with big puffs of Afro. Maybe I should have skipped several steps as Mona did in her video? Total waste of $150.

I purchased clip ins in Afro kinky, kinky curly, Burmese, kinky straight and natural curly and i couldn't believed my eyes after one week of wearing. All the clip ins were purchased in 16inch and after a week, the clip ins looks like its 10inch , the amount of shedding was crazy, i contacted the customer service and nothing was done about it. i have now open a dispute to see if i can get my money back. the hair is cheap and i believe is synthetic. Terrible customer service both on instagram and email responder. Avoid and save your money is not worth it. i would give them 0 star if possible.