CureMDReviews of curemd.com

The training was very poorly planned. Addressed issues during training were not fixed. It felt like the training team could not wait to move us to “support” service. Support so far is the worst. Over a week still waiting for the life rep to respond to my ticket. AI support is horrible, can’t answer any questions. I am very disappointed! What was promised at the demonstration, far away from the reality.

The reports suck. It is not reliable with data given so a lot of times we are stuck not using the report or making your own manual report. And they charge extra if you want to be able to customized your own report to pull the exact data you are looking for. - The system is extremely slow and freezes a lot. Causing a lot of workflow issues. When you call them and complain they act as if its our fault instead of trying to fix the issue. - Horrible customer service. They hang up on you all the time. They are very unprofessional. - When a workflow problem is brought to their attention, with something crucial that their system should be able to do. They like to brush you off and gaslight you that your not using the system to the best of its capabilities. However, when you ask them to show you how to do what your requesting they say the system can't do that. And then try to blame your practice. How is my practice the problem when you clearly stated the system can't do that. And the issue brought up is a critical issue. If your system can't do it, bring it back to your product team to figure out and fix. They don't care about the problems the practices are having. They don't want to do meaningful updates for those who are actually using the system on a daily basis. Instead they are doing baseless updates that no one cares about just to see they are improving. Rather than fixing what is important. - Buyer be aware. This system will cause more issues than its worth. And they add an extra charge for everything. So your paying all these extra monthly fees for services that can't even do what you expect it to do. - Their billing and payment workflow is the worst. You can't move a payment that was made during a visit to pay for the past due balances. You would have to refund the patient for a credit stuck to an old date of service, just to recharge them the same amount to pay for the past due balance on a different date of service. And most times patients will not pay again. - The providers can not send a cancelation request to a pharmacy for prescription that was sent. They will have to call the pharmacy and sit on the phone for an hour to have them cancel a prescription. - When writing a prescription it doesn't automatically calculate the pills needed when putting in the quantity and frequency instructions. You have to manually calculate which leaves room for error.

CureMD is amazing! I was having issues with a previous billing team and system and decided to give CureMD a try. Wow! I was and I still am blown away by their standards and adhering to what they stated they would deliver to me and my team. From the transition phase to implementation to where we are now...the CureMD team made sure that me and my staff understood what was needed to properly utilize their system. Billing and reimbursements are faster, telemedicine is readily available for our patients, and CureMD's support staff handles our questions in a timely manner. I am overly pleased with CureMD and I am glad that we made the change. I highly recommend CureMD for your practice needs. Thanks to John, Josh, Michael F, Max, Sally, Edward, and their remaining team. 😊

Working with Cure has always been amazing! I've partnered with them in two mental health practices, over the last 8 years and they've worked wonders in streamlining our business!

Switching to CureMD has been one of the best decisions for our practice. The cost of their electronic health record system is very affordable compared to our previous provider, AdvancedMD. Not only is the system cost-effective, but their billing services also come with a low percentage rate, which has saved us a significant amount of money. CureMD is incredibly user-friendly and easy to navigate. Their customer support team is always accessible and responsive—they answer all of our questions thoroughly and promptly. I especially appreciate the free additional training they provide, which ensures our staff stays confident and efficient in using the system. What truly sets CureMD apart is their commitment to meeting our needs. They have been a real savior for our practice, making our operations smoother and more effective. I’ve personally recommended CureMD to many other practices because of the value, reliability, and simplicity they deliver. I could not be happier with CureMD, and I highly recommend them to any practice looking for an affordable, efficient, and supportive EHR and billing solution.

CUREMD has been such a great partner to work with! Our primary contact, Michael, is always on top of everything—he’s easy to reach, quick to resolve any issues, and makes the whole process stress-free. Since working with them, our billing has become so much smoother, and you can really tell they care about their clients. Highly recommend!

As a medical billing company, we have worked with several credentialing companies in the past, and frankly, most of them have been a bust. The process was often slow, disorganized, and left us feeling frustrated with the lack of communication and progress. However, our experience with CureMD has been nothing short of remarkable. From the very beginning, their team was professional, responsive, and extremely efficient. They guided us through the credentialing process with ease, providing clear instructions and ensuring that all necessary paperwork was submitted accurately and on time. The transparency they offered in terms of timelines and updates was greatly appreciated. What truly sets CureMD apart is their dedication to customer service. They made sure we were fully informed at every step and addressed any concerns or questions we had promptly. The entire process felt streamlined and well-managed, which is a huge relief in an industry where things can often feel disorganized. I would highly recommend CureMD to any medical practice or billing company in need of reliable credentialing services. Their expertise and attention to detail have made a world of difference, and I look forward to continuing our partnership with them for years to come. Trinity Medical Billing Corp. NY

I have had a very positive experience with your credentialing services. Your team has been responsive, knowledgeable, and effective in navigating the complexities of the process. We particularly valued the proactive communication and the clear understanding of market dynamics demonstrated throughout. We would wholeheartedly recommend CureMD to other healthcare professionals seeking credentialing assistance. Dr. M