Curated.Reviews of curated.com

I found the expert portion of the website/company intriguing, and in some ways helpful. I did find however that the expert responded with cookie cutter answers at times that seemed scripted and just encouraging me to buy. I will say I never felt pressured to buy the most expensive thing that they offered, and they were generally respectful of my budget. Where it all went down hill was when I received the items I ordered. I purchased several individual golf clubs as well as a set of irons (totaling $2k), and the order I received was missing the irons. I immediately reached out to customer support. While messaging with support, it took almost 4 hours before they informed me that they would be escalating my issue. Which then turned into a 1-2 day investigation before they would even begin to process a new delivery. I informed them that I felt this policy was backwards and that they should send me the clubs I had ordered ASAP while performing their investigation, to which they denied my request. I then asked them to please process and deliver the clubs as quickly as possible since this was an error on their side and not mine, and the investigation and follow up processing was being performed at my time and expense instead of theirs. They once again denied my request. I was quite irritated since it felt like they had made a mistake, but instead of rectifying the situation as quickly as possible, they were instead making me wait as they sorted out their internal issues. In my professional experience this is completely wrong. As a distributor, your priority should be making the client whole as quickly as possible when an order is mismanaged. I think an investigation is fine, but making the client wait is totally unacceptable. As of this review I have yet to receive my iron set, and the website says they are still processing my order. I will definitely never spend another dollar on this website, and will definitely be sure to bring up my frustrating experience to all my friends and family. I would highly recommend staying clear and going to a local store who also have knowledgeable employees or order directly from the manufacturer's website, or Amazon.

Strongly recommend you find another website to order from. Ordered golf clubs and at no point when dealing with an 'expert' was I informed the expected delivery date would be longer than 5 weeks from order. Even worse, as the date got closer it continued to move out. I was offered a $10 credit which was baffling. Please go to your local pro shop.

Sara Bryant is very knowledgeable and her help excellent. I gave her as much information about my game so she could provide me several options in clubs and putters. I am very comfortable with the equipment I have selected and ordered. It just can't get here soon enough!

Detailed communications on options provided by my Curated Consultant, Dave M, ensures maximum return on my ski equipment investment.

Calvin Lieberman is amazing! My designated golf expert. Very knowledgeable in the game and my area where I play golf. Took into consideration a budget I had and other clubs that I have and use. He set me me up first with some great wedges and I decided to go ahead and got some irons as well. I know in the future I’ll continue to get clubs thru him!

I do not recommend using Curated.com. I purchased an item under the impression that it would arrive in less than a week. I was then notified that the item was out of stock and I would not receive my purchase for another 2 months. I’ve requested they cancel my order and have been told they can’t refund my money until it’s canceled from their purveyor. Meaning, they ordered it from someone else and gave them my money. By the wait time and difficulty of the refund ( several days later) I’m assuming this may have been ordered from China and may have been a knockoff or something. Who does business like this? Are they withholding my money along with other people’s to invest it for a few days, make money and then return it? I’ve called my bank to dispute the charges. Do not deal with this company. What a strange headache and an absolute fiasco.

My expert was not only very knowledgeable but he was also patient, courteous, and kind. He knew how to help me find exactly what I needed and to get the best deal possible.

Jarad is so helpful and ready to help you! I have purchased 3 clubs from him and it was so easy!