Curated.Reviews of curated.com

I strongly caution against purchasing ski equipment from this company. While they may advertise finding and matching the best prices, their sales practices are misleading, and their customer support is virtually non-existent once the season ends. I purchased a full set of gear through them, including boots, and despite multiple fittings and professional verification at a local ski shop, the boots were completely unwearable on the mountain. Upon arriving at Breckenridge, my feet went numb immediately—even without buckling the boots—making it impossible to ski. Attempts to resolve the issue were futile, and the company was unresponsive. The boots were expensive, yet entirely unusable. This experience highlights serious concerns regarding both product quality and post-sale support. I do not recommend buying boots—or any equipment—from this service.

I placed an order with Curated and after 10 days I sent them an email for them to provide me with a tracking number! They never replied! So 2 days later I opened up a dispute with PayPal. That same day Curated provided me with a tracking number. Upon tracking the package it showed that is still in China. About 3 days later I received an email from Curated asking me how I liked my items purchased from them. I simply replied that I never got it. Today I got an email from PayPal that my case was closed in my favor. The total was $167.98

I had a very disappointing experience with this company. Their so-called "experts" strongly recommended a product, claiming it was the perfect fit for my needs. However, when the item arrived, it was completely unrelated to my ski set and way too big to be useful. To make matters worse, the packaging was already opened, and the items seemed carelessly thrown in. When I reached out for support, hoping for a solution, they were unhelpful and refused to accept a return. It’s absurd that they push customers into buying products with expert recommendations, only to leave them stuck with something unusable. I expected better service and professionalism. I wouldn’t recommend shopping here unless you want to risk getting the wrong product and no way to fix the issue!

I was extremely disappointed with my experience shopping with The Curated. The company’s customer service is unresponsive, taking an unreasonably long time to reply. The sizing chart is inconsistent, making it difficult to order with confidence. The biggest issue, however, is their return policy. They charge £25 per item for returns, even when multiple items are sent back in the same box. This feels excessive and unfair. Additionally, the return process itself is slow and inefficient, adding to the frustration. Given the high price point of their products, I expected a much smoother experience. I would not recommend shopping with The Curated unless you are absolutely certain about sizing and willing to accept the risk of poor customer support. Unfortunately, I won’t be purchasing from them again.

So I bought a ski set for my wife this winter, skis, boots, poles and bindings.. everything seemed pretty good at first even left the “expert” a tip. 12 days go by and I get a message saying the orders for the skis and poles were cancelled because they were unavailable, then they tell me it’s gonna take 10 business days to refund my money, by this time my trip is coming up within the next few days and I need to go to a local store to buy new equipment, I found a new set of skis that come with bindings for a good price so I buy them, I then proceed to try to return the bindings I bought from curated and they tell me I can’t return them because of the “significant discount” on their items, which is total bs since I search for the same item online and it’s selling for $20-$40 cheaper everywhere else, so now I’m stuck with 2 sets of bindings because of their poor inventory management and they won’t offer any solution, horrible service, don’t use them!!!!

This company has the most restrictive return policy out there. Make sure to return ASAP if you don’t want to be stuck with a $400 jacket that doesn’t fit you.

Their return policy is the most restrictive policy out there. Do not shop here unless you want to be stuck with something that does not fit and is completely useless to you. They don't care about their customers and don't want repeat business. It's a matter of time until they are out of business.

Can’t give them no stars. Do not expect new items. Clearly slightly used or returns. Ski were new. It did look like someone had taken sand paper to the top sheet. Besides everything taking at least a week longer than stated, everything was fine.