AJ S.
Two orders. Two complete failures.
My first order arrived damaged: all three bottles were affected, and one was completely cracked. I tried contacting customer service and got nothing but crickets. Against my better judgement, I gave the company another chance. I placed a second order on July 22. As of August 3, it has not even been packed. Every attempt to use the customer-service chat ends the same way: it claims it is “connecting me to a human,” but no human ever responds. To make matters worse, the product itself smelled cheap and unpleasant. I was willing to overlook the disappointing first impression and try again, but this company managed to disappoint me before the second order even left its warehouse. Damaged products, painfully slow fulfilment, nonexistent customer service, and underwhelming quality. I will not be ordering again.
Response from CupidsAug 6, 2026
Thank you for taking the time to share your experience with us. We're truly sorry to hear that your experience did not meet your expectations. We sincerely apologize for the condition of your first order, the delay with your second order, and the difficulty you experienced when trying to reach our Customer Support Team. We understand your concerns regarding the damaged items, the fulfillment timeline, and the product itself. Your feedback is important to us, and we take reviews like yours seriously as they help us identify areas where we can improve. We would appreciate the opportunity to investigate your experience and work toward an appropriate resolution. Could you please send us your email address, full name, phone number, or order number? With this information, we'll be able to locate your orders, review what happened, and assist you further. Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right. Kind regards, Cupids' Customer Support Team