CupidsReviews of cupids.com

I am writing to respectfully inquire about an outstanding item from a recent order. It appears that a complimentary perfume, which was part of a special offer, was not included with the shipment. I have attempted to reach out via multiple channels to resolve this matter. Your assistance in rectifying this situation would be greatly appreciated. I look forward to your prompt attention to this concern.

SCAM!!”Free” bottle with a $10 shipping charge. Never sent any tracking and never sent me the cologne. Now they’re trying to get a $40 subscription price. They ignore the fact that I never got my cologne and paid $10 and weeks ago told them to cancel…and I wanted my $10 back. Atrocious customer service, though I believe these tactics are intentional. I asked them to provide a tracking number again. They have completely ignored the fact that I never got anything so stop trying to build me $40. It has scam written all over it and I honestly question some of the reviews legitimacy here! STAY AWAY !!!

Don't order from this company. They hooked me in with a free sample paper shipping. I never got the free sample but I did get subscribed to some fragrance Review thing. So I never got my free sample of hypnosis, even though I paid the shipping. I thought it was a reputable company. So I was offered a deal to get a 3 oz bottle of hypnosis for like 20 bucks. I ordered, and it is still sitting in their warehouse. Not shipped since August 4th. I have reached out to their customer service through email and through the Messenger on their website. Every single day for the past seven days, and have not gotten a single response. Terrible company, terrible customer service do not recommend.

My experience with Cupids is absolutely terrible. I ordered a high volume order bc it said it would ship within a week. Yet I ordered 7-9 things and it has yet to ship. I have asked to have my order canceled for weeks an all they say, your order if being fulfilled. Do NOT order, I will never be a customer for ppl who doesn't care about customer service.

Ordered over 14 days ago... still hasn't been shipped and after 4 emails to customer support...no response. Filing a complaint w BBB as well as having my bank reverse charges. THIS COMPANY IS A SCAM. STAY AWAY. !!!!!!

I intended my original April purchase to be a one-time order. The order totaled $54.83, but on June 21, I was charged another $42.85 for a “Scent Discovery Club” subscription that I did not knowingly intend to enroll in. That same day, I canceled the automatic payment agreement through PayPal and emailed Cupids requesting immediate cancellation and a refund. I also explained that the shipping address on file was no longer current. Instead of resolving the problem, customer service directed me to an online portal and then required me to complete an additional cancellation survey form. I completed the requested steps and followed up multiple times. Despite this, I received another upcoming-order notification on July 18, followed by repeated payment-attempt emails from July 21 through July 31. On August 7, Cupids admitted that the subscription was still active and again directed me back to the same portal. They also continued processing an order using the outdated address. The communication has been repetitive, unhelpful, and lacking accountability. The product did not live up to how it was advertised, and I still have not received my refund. Customers should carefully review the checkout process for recurring subscription terms and closely monitor their payment accounts. Based on my experience, I cannot recommend this company.

Worst experince ever. Ordered on 7/24/26. No tracking info. No carrier info. It is now 8/7. Still no information or delivery. Their refund policy says if package was not delivered, they wont issue a refund. You have to contact the carrier. But they never send you shipping information. They don't answer emails. But they do send marketung emails. And it seems in response to sent emails to them about your order. Luckily i used PayPal for payment. So i am able to dispute this nightmare. Be very, very careful ordering from this company. Not to mention i got tricked into a double order. I am not sure if i ended up putting myself into a monthly subscription.

Their products are a scam. Hypnosis, charm, lust and ignite are all dont work. I get absolutely zero reaction from women. They don't even comment on the scent. I tried to return the product but they stall and don't respond until the return window passes. STAY AWAY from this company. Don't waste your money