Tom L.
I still haven't received my purchase
I still haven't received my purchase. Please advise...
Cupids is listed under Cosmetics & Makeup.
Cupids (cupids.com) has 1,376 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Tom L.
I still haven't received my purchase. Please advise...
Joseph P.
DO NOT ORDER. I placed order for one bottle on 1/28/24. Paid extra for expedited delivery. They say it was shipped but when I track package it states "label created awaiting pickup by USPS". It is now 2/11/25 and still states same. Contacting them doesn't do any good. They won't help and says wait it is on way. They get your money and you get nothing . STILL TRYING TO GET REFUND. WILL NEVER RECOMMEND THIS PRODUCT.
Response from CupidsJan 29, 2026
Hi Joseph, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
Nuran T.
THIEVES CUPIDS are such liars and… THIEVES CUPIDS are such liars and cheaters, they are literally thieves. They say there is no postage fee when selling, then they add postage fee right after selling. It is completely fraudulent. They show their address in America and also put a phone number. If you call, no one answers. Because there is no such place. These are Chinese thieves. They put people in advertisements for money. They send all their mail from China. Do not believe these lying thieves and do not buy them. Do not throw your money away. The perfume they sell disappears in 15 minutes. DO NOT BUY.... Date of experience: November 18, 2024
Response from CupidsJan 28, 2026
Hi Nuran, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
Blaine
After seeing the Facebook ads this was such a joke. This is the biggest scam I’ve ever seen or smelt. It’s girls perfume. And not a girls I would want to leave with. The worst smell ever on a man!! Ugghhh🤮They won’t do it but I’ve requested my money back. Unbelievable
Response from CupidsJan 28, 2026
Hi Blaine, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand your concerns regarding the scent and your request for a refund, and we are here to help resolve this issue fairly. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
Maui F.
Ordered 1 bottle an got billed for 5 I WANT MY MONEY BACK !!
Response from CupidsJan 28, 2026
Hi Mau, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
Zack F.
I ordered the Christmas deal by one get two free then buy 2 get 4 free total, said my total was £55 all togeather then saw the total of £200 went back to cancel I didn’t even confirm anything then next second £200 had been taken from my account. Right before Christmas too cheers c1nt
Response from CupidsJan 28, 2026
Hi Zack, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
Jahn-Paul M.
I recently had a disappointing experience with Cupids.com fragrances. On October 28, I mistakenly ordered three identical bottles. Upon realizing the error, I contacted their customer service to return the extra bottles, but received no assistance. When I tried the product, it did not perform as advertised. Despite multiple emails requesting a refund, Cupids.com only offered a 10% discount. Ultimately, I had to involve my bank to cancel the transaction. I still possess the unwanted products and wish to return them without incurring shipping costs. Still as of today I received anchor email offering me a discount and no other response. I do not understand how they stay in business. I would never do this to my customers
Response from CupidsFeb 16, 2026
Hi Jahn-Paul, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team
William Z.
I ordered 1 bottle for 39.99 used. Buy 1,get 2 free. Received 4 bottles, over 160.00 usd. Imed.Immediately email them back to cancel the order. Now going through my bank to stop these charges
Response from CupidsFeb 16, 2026
Hi William, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team