It was bring to much stuff up, when I only wanted the original product.
Response from CupidsJan 29, 2026
Hi Ken,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concern and apologize if additional items were included when you were only expecting the original product. This was not our intention, and we appreciate you bringing it to our attention.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
JO
John
Don't Buy
First, customer service is the worst. I've sent multiple messages and didn't get any response for over a week. I sent another message that one of my bottles didn't spray. I get a response a couple days later. I had to send a picture of my order, and a video that the bottle didn't spray. I started using Hypnosis right away. I put it on like it stated. I went to the store to test it out to see if it works. NOPE. I even stopped near women to see if I would get a response. NOPE. I even wear it at work. NOPE. With the lack of response by customer service, the 30 days money back guarantee went by by. They even charged my card $260 when all I wanted was the buy one get one free. They stole my money. Would you believe that only gave me 20% refund. It is a waste of money for something that doesn't work. Now Cupids is asking for more information. I do not know what more to tell them. They are thieves. They lack communication. By the time someone gets back to you, the 30 day money back guarantee is done. That's where they get you.
Response from CupidsJan 29, 2026
Hi John,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We sincerely apologize for the inconvenience caused by the responses, the issue with the spray bottle, the confusion regarding the promotion and charges, and your experience with our customer service. We understand how you've felt regarding this.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
JA
Jake
Very slow and poor customer service
Very slow and poor customer service. Takes hours to get a simple response. Do not waste money for a little bit of scented water.
Response from CupidsFeb 17, 2026
Hi Jake,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
PO
paul O.
Rubbish
Rubbish, don't buy . Does not do anything
Response from CupidsJan 29, 2026
Hi Paul,
We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
MH
Mike H.
They got me!
They got me. Great social media push i just wish the cologne was as good. The hype is not real. Reminded me 9f a colonge you would get for a 12 yr old boy. Fragrance doesn't last long either. Save your money and pass on this one.
Response from CupidsJan 29, 2026
Hi Mike,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concerns regarding the scent profile and longevity, and we’re sorry to hear that the product did not meet your expectations.
While many of our customers have shared positive experiences and are satisfied with both the effectiveness and scent of our colognes, we recognize that fragrance preferences can vary from person to person.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
IZ
Izzie
DON'T WASTE YOUR MONEY OR TIME!!!!!
first off they say it is made in the USA but ships from China.
I order a lot of things from China and they always arrive within 7-10 days.
Cupids took almost a month. TOTALLY unacceptable, Especially when you have paid for the fast shipping too.
In Short is it worth it.... Nope smells like some cheap aftershave that you would get from a dollar store. infact some of the fragrances in the dollar store smell better than this.
Probably good for drain cleaning and that is about it
Response from CupidsJan 29, 2026
Hi Izzie,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We understand your concerns regarding the shipping time, product origin, and scent, and we want you to know that your experience is not what we aim to provide.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
JF
Jason F.
Ordered my items from Black Friday…
Ive bought from them 3 other times this year, and everything including all products were amazing! On the morning of Black Friday, I Ordered a few colognes and a deodorant and here I am still waiting 2 weeks later, no shipment, nothing. I understand its the holiday season, but damn if they would communicate better with me about what the hold up may be, it would be different. Honestly this may be the last time I ever buy anything from them.
Response from CupidsFeb 2, 2026
Hi Jason,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we're sorry to hear if you encountered issues regarding your order.
We've checked and confirmed that your Order #866509 was delivered on December 20, 2025.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
AB
Andy B.
From 1 Bottle to $277 in Charges
Ordered 1 bottle for$60. They charged me for 7 different bottles for $277. I emailed them immediately to cancel the order. They initial said it already shipped. It couldn't have. I told them cancel it, or I was just going to return it. It doesn't make sense for them to spend the money to ship the product to me just to return it. They actually came back and agreed to cancel most the order and just ship the 1 bottle I wanted. I agreed. But they didn't do it and they won't even respond to emails at this point. It's basically a scam. Save your money.
Response from CupidsFeb 17, 2026
Hi Andy,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
