Julia S.
Terrible
Terrible. My husband inadvertently ordered four and asked for it to be corrected and they refused. They offered a 20% refund and we never received it. Questions about order status are ignored. Edit - Cupid Fragrance responded below, I provided additional information and they still haven't responded.
Response from Cupid FragrancesJan 20, 2024
Hello Julia, I sincerely apologize for the inconvenience and frustration you've experienced with your order. Your feedback is important to us, and we understand the impact of such issues on your experience. I would like to investigate and resolve this matter promptly. To do so, could you please provide me with your order details, including the order number? This will help us track down your specific case and address the concerns raised. Additionally, I want to assure you that we take your concerns seriously, and I will personally look into why your previous inquiries about the order status and the 20% refund were not addressed. We strive to provide excellent customer service, and your experience falls short of our standards. Once we have the necessary information, we will take immediate steps to rectify the situation and ensure that your concerns are properly addressed. If there's anything else you'd like to share or discuss, please feel free to reach out to us at [email protected]. Thank you for your patience and understanding. We value your business and are committed to making this right. The Cupids Team