Cupid FragrancesReviews of cupidfragrances.com

Response from Cupid FragrancesJan 27, 2024

Hello Sean, Thank you for reaching out to us regarding your recent order experience with GUBOO. I'm sorry to hear about the issues you encountered with your order confirmation and contacting their support. We take such matters seriously and would like to assist you in resolving this situation promptly. To better assist you, could you please provide us with the following information: The order number or any confirmation details you received from GUBOO. The name and description of the product(s) you ordered. Any additional information or screenshots you may have regarding the error message you encountered with the "view order" hyperlink and the bounce-back email from their support. Once we have this information, we will do our best to investigate the matter and provide you with further assistance or guidance on how to proceed. Thank you for bringing this to our attention, and we appreciate your cooperation as we work to resolve this issue for you. The Cupids Team

Response from Cupid FragrancesJan 27, 2024

Hello, Thank you for reaching out to us regarding your recent order placed on December 30th. I apologize for the inconvenience you've experienced with the lack of updates on your order and the challenges you've faced in reaching our customer support team. Providing excellent service to our customers is our top priority, and I understand your frustration with the situation. To assist you further and address your concerns, could you please provide us with the following information: Your order number or any confirmation details associated with your purchase. The name and description of the item(s) you ordered. Any additional details or screenshots you may have regarding the lack of updates on your tracking information and your attempts to contact customer support. Once we have this information, we will prioritize resolving your issue and ensuring that you receive the assistance you require. We sincerely apologize for any inconvenience this situation has caused you and appreciate your patience as we work to resolve this matter promptly. The Cupids Team

Response from Cupid FragrancesJan 27, 2024

Hello Sierra, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesJan 27, 2024

Hello Raymond, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesJan 24, 2024

Hello Nahuel, We sincerely apologize for the inconvenience you've experienced, and we understand your frustration. We take your concerns seriously and want to address them promptly. To assist you further and investigate the status of your order, could you please provide us with the following details: Your order number The email address associated with your order Any additional information that may help us locate your order in our system Once we receive this information, we will investigate the matter and provide you with an update as soon as possible. Your satisfaction is our top priority, and we want to ensure that your concerns are addressed promptly and effectively. We appreciate your patience and cooperation. If you have any other questions or concerns, please feel free to share them with us. Thank you for bringing this to our attention, and we look forward to resolving this matter for you. The Cupids Team

Response from Cupid FragrancesJan 24, 2024

Hello Daniel, We sincerely apologize for the inconvenience you've experienced regarding your order placed on 11/30/2023. We understand your frustration, and we are committed to resolving this matter promptly. To assist you further, we need some additional information. Could you please provide us with the following details: Your order number The email address associated with your order Any other relevant information that may help us track down your order in our system Once we have this information, we will investigate the status of your order and provide you with a comprehensive update. We genuinely value your business, and we want to ensure that your concerns are addressed and resolved to your satisfaction. We apologize for any delays in our response to your previous emails. We are actively working to improve our communication and customer service processes to prevent similar issues in the future. Thank you for your patience and cooperation. We look forward to resolving this matter for you as soon as possible. The Cupids Team

Response from Cupid FragrancesJan 24, 2024

Hello Ryan, We sincerely apologize for any inconvenience you've encountered with our product, and we appreciate your feedback. We understand your frustration and want to assure you that your return request has been received. An email has been sent to you with detailed information on the return process, including any applicable fees and steps to follow. Please check your email inbox, spam, or junk folder for our message. If you have any further questions or if you did not receive our email, please reply to this message or contact our customer support team directly. We are committed to addressing your concerns and ensuring a smooth resolution to your return request. Thank you for your understanding, and we look forward to assisting you. The Cupids Team

Response from Cupid FragrancesJan 24, 2024

Hello Josef, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team