Mark T.
Scam scam scam
I ordered this on a Facebook advertisement and I have heard absolutely nothing. They are very quick to take your money and deduct it from your credit card and then there is no honest customer service attempts. The product has not been shipped, I have no tracking number, I have reached out to customer service and they just do not answer you. If you purchase this product you must be aware that you may not get a product or you may not get a product in a timely way and you most certainly will not get any communication from them. I have read some of the responses here by the company and they are just trying to be nice although they know they cannot keep up with customer demand and customer service. They should not be taking orders if they are not going to fill the orders and if they are not going to communicate honestly with the customers. I have tried to reach out to them via email and I will not do so again. What I will do is contact my credit card company and they will file fraud charges against this company. Make sure you spread the word and above all do not buy this product! Now your response is for me to assist you with the order in other words you want me to do more work to look things up and explain things instead of having your own customer service people do what they are getting paid to do and answer emails. If your people do not fulfill each and every order then obviously people are going to get disappointed and angry. You need to fix the order and you need to find out what to order problem was. I am not going to do anything. I will contact my credit card company and that's it. Because I have verification that I have emailed you twice. Credit card company will get my money back.
Response from Cupid FragrancesJan 31, 2024
Hello Mark, Thank you for reaching out to us, and I apologize for the frustration you've experienced. I'm deeply sorry for any inconvenience caused by the lack of communication regarding your order. To assist you further and investigate this matter thoroughly, could you please provide me with your order details? Specifically, I would need the order number or any other information associated with your purchase. With this information, I'll be able to look into the status of your order and provide you with a resolution as soon as possible. Your satisfaction is our top priority, and we are committed to ensuring that you receive the product you ordered in a timely manner. I understand your concerns, and I assure you that we are here to address them promptly. Once again, I apologize for the inconvenience, and I appreciate your cooperation in resolving this issue. Please feel free to reply to this message with your order details, and I'll assist you further. The Cupids Team