Cupid FragrancesReviews of cupidfragrances.com

This company does not guarantee shipping on their products I ordered my product form them December 30th it is now February 7th and I still didn't receive my package. I keep reaching out to customer support all I get is a generic email telling me to allow them more time. I'm convinced I got scammed. Cupid fragrance is a no go. Don't waste your money.

Final update. 2-17-26 Cupids has recently reached out to me to see if things have been resolved and I guess to remove this review. As this has been 2 years since issue, honestly I don't remember. I think I might have gotten a reimbursement, but if I did or didn't, I have left that in the past. The core issue was that I had to jump through many hoops and expend a lot of energy just to get a response and then to find out the postage on initial item was fake, just screams of a company that has issues. Maybe since last post they have become more legit, but I sure am not going to be the one to test them out again. First impressions for a company are important, and unfortunately, they blew their chance with me. Try things out with them if you choose. Previous update. 3-28-24 Run!, and I do mean RUN from this company and product. They are completely non-legit. I have been trying to get a refund for the product that I returned on Feb 14th. They have received product and even told me I would see refund in 5-10 business days. As of today, nothing yet. I tried repeated times to reach out and get exact same emails in reply. All copy and past responses. The USPS informed me that the postage these people are using to ship there product is fake. The USPS is not actually getting paid to deliver these packages. There is an investigation into this. I was literally told by the USPS person, "Good luck with your refund". Most likely you won't get it, and so far, it is proving true. Product was from China and I would bet some sort of shell company here they are using as a front. Idk for sure, but all I do know is this company has no integrity or intention on honoring their product or guarantee. DO NOT PURCHASE ANYTHING FROM CUPID!!! Initial submission on 2-1-24. Purchased Hypnosis on 12/2/23. Delivery showed Dec. 11th. I ordered a by 2 get 3rd free promo. When I ordered it showed product as $35 each. When I received invoice and finally looked at it, the charge was for 3 bottles at $39.95. Totally different than what I thought I was purchasing. Contacted support and they told me that's what it was. I wasn't happy about the bait and switch but thought I would try product and see. They say you get 30 days and can return. So, what do I have to lose. Dec. 11th came and went. Back in touch with support. Oh, it is on its way they said. Tracking never moved. Kept in contact with support. Finally, I was getting to believe nothing was coming and was figuring it was lost. Sent email on the 10th of Jan 2024 that nothing and wanted a refund. Amazingly on the 11th of Jan, guess what showed up! Ok, great. Manufacture date on bottles was Jan 2, 2024. Sent straight from China. Broke out a bottle and sprayed it on. Spent some time around my girlfriend to see if she would notice or say anything. Nothing. Finally, I had to ask her if I smelt good. She took some sniffs and was not impressed. "Ya, it is ok she said."(she was being nice). Well, that was a bummer!! I went and got my cologne I have used for over 20 years and can't find anymore. Sprayed that on and had her smell. Oh wow! That smells really good she said. Send that other stuff back. Ok. Back to support and told them this story and that I would like instructions to return and request a refund. Nothing. Absolutely no more correspondence. I have tried 2 other emails to get response over following weeks. Final one last week, stating I was going to have to put a bad review of their practices. Still nothing, so here I am wasting my time to state that this product isn't what they claim, and they are not interested in anything other than getting and keeping your money. Purchase if you want, but don't expect their guarantee to be valid if you decide to return it.

This is the third time i am posting this since i have not received a replacement or a refund for my order I have replied back to their email multiple amount of times with the address on where they are supposed to ship and they respond back with same emails asking my address over and over again Absolutely disgusted by this

Placed an order on Dec 29th 2023. No tracking number was ever received. Have emailed multiple times over a month to no avail. No response, no refund. Complete and total scam. DO NOT ENGAGE THIS 'COMPANY' Keep your money safe. Edit: Posting on Trustpilot was the only way I could get a response out of this company. In the end, they sent half my order- got the additive with NO COLOGNE- no second tracking number, no refund. Honestly I don't even care anymore. Keep the money- pathetic attempt at customer service. Not even mad, just embarrassed for Cupids and for myself for trusting in it. All the one star reviews on this site sound similar and accurate. Don't do it lads.

The tracking number i was given says that it is an invalid tracking number. I am worried that I have been scammed and expected it to be delivered by now. Please help me.

I've never recieved my order . The tracking has expired customer service is a joke and won't return my money for a package . They lost. They have offered to send it out again. But with all the emails and months of waiting for my order I'm not convinced I'll receive it. Numerous people have not received orders and still having trouble getting refunded . It says guaranteed delivery . They have no idea what that means. Or money back guarantee. I ordered it Dec 20 of 23 here it is Feb nothing. And they say no refund after 30 days. I never received it.i sent them the order number tracking numbers. And emails . Still nothing. Also one of the emails said it was in British Columbia postal service. There's no such companies.Sandra is the representative that has been sending me replies but no action . This is the same reply they gave me. And have never done anything. Except lie !here'sy tracking number. LV926221397CN. And you'll see that it's expired on Jan 1. Or updates I've even answered them on here with everything and absolutely nothing .they said they were going to reship. But they still haven't. And refuse to give me my money back. Nothing at all from them. Since they answered this review.

I ordered Hypnosis - 1 Bottle on 27th January 2024 ( my order number is 203330. ) Order number (if available) : 203330 Date of purchase : 27th January 2024 Name and quantity of the product(s) ordered : Hypnosis - 1 Bottle Pheromone-Infused | 1.7 fl oz (50 ml) I have already sent emails in order to get help with follow-up of my order. I didn't receive any tracking number to follow-up my package. I didn't receive any reply at all !.

I've had my card charged TWICE for a subscription I've canceled twice. I even screenshot it and sent them PROOF of my cancel-ship. This is ridiculous! This isn't how a business should be ran. REFUND ME MY MONEY.