Cupid FragrancesReviews of cupidfragrances.com

Response from Cupid FragrancesFeb 18, 2024

Hello Ivan, Thank you for reaching out to us and sharing your experience. We apologize for the delay in receiving a response from Cupid Fragrances regarding your order. Your feedback is important to us, and we want to ensure that your concerns are addressed promptly. To assist you further and expedite the resolution of this matter, could you please provide us with the following details: Your order number, if available. The email address you used to contact the company. Any other relevant information or correspondence related to your order. With this information, we will investigate the status of your order and work to ensure that you receive the product you ordered. Thank you for your patience and cooperation. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help. The Cupids Team

Response from Cupid FragrancesFeb 18, 2024

Hello Inex, Thank you for reaching out to us regarding your dissatisfaction with our cologne. We apologize for the inconvenience and disappointment you've experienced with the scent of our product. Your feedback is important to us, and we appreciate you bringing this matter to our attention. Regarding our refund policy, we understand your concerns, and we want to ensure that you are provided with the best possible solution. While our policy does outline deductions for shipping, handling, and restocking fees, we strive to address each request on a case-by-case basis to ensure fairness and customer satisfaction. We apologize for the delay in responding to your refund request. Rest assured, we are committed to addressing your concerns and providing you with a satisfactory resolution. We will prioritize your request and ensure that you receive a response promptly. To help us with this, kindly provide your order number or the email address associated with your order. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you every step of the way. Thank you for your understanding and patience. The Cupids Team

Response from Cupid FragrancesFeb 15, 2024

Hello Ricardo, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesFeb 15, 2024

Hello Missad, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesFeb 15, 2024

Hello Austin, Thank you for reaching out to us regarding your order. We understand your concern about the status of your order, and we sincerely apologize for any inconvenience caused by the delay in shipping information. Your satisfaction is important to us, and we're here to assist you. I'm pleased to inform you that we have sent an email providing an update on the status of your order. Please check your inbox, including your spam or promotions folder, in case the email has been redirected there. If you haven't received the email, please let us know, and we'll be happy to resend it to you. Additionally, we're actively monitoring the situation and working diligently to ensure that your order reaches you as soon as possible. If you have any further questions or concerns, please don't hesitate to contact us. We're here to assist you every step of the way. Thank you for your patience and understanding. The Cupids Team

Response from Cupid FragrancesFeb 15, 2024

Hello, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesFeb 18, 2024

Hello Floyd, Thank you for reaching out to us and bringing this matter to our attention. We apologize for any inconvenience or frustration you've experienced with your recent order. Your feedback is important to us, and we take your concerns seriously. To assist you further and address this issue promptly, could you please provide us with the following details: Your order number, if available. The email address associated with your order. Any other relevant information regarding your purchase, such as billing information or correspondence with the company. With this information, we will investigate the matter and work to ensure a satisfactory resolution for you. Thank you for your cooperation and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help. The Cupids Team

Response from Cupid FragrancesFeb 18, 2024

Hello Joshua, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team