Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Cupid Fragrances (cupidfragrances.com) has 1,225 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
cupidfragrances.com
Website
cupidfragrances.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Expect at least 1 month delivery. You will be charged way more than your thought.
Please do not share any credit card details. You will be scammed.
Response from Cupid FragrancesMar 14, 2024
Hello Alan,
We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
GC
Gary C.
Cupid Fragrance is now request…
Cupid Fragrance is now request re-reviews of my posts in an apparent attempt to see if I respond. If you do not respond in 3 days Trustpilot will remove your response and their numbers go back up. All my post already have been reviewed by Truspilot twice and found to be factual.
Response from Cupid FragrancesMar 14, 2024
Hello Gary,
Thank you for bringing this matter to our attention. We understand your frustration and concerns regarding the recent activity on Trustpilot.
Please be assured that our intention is not to influence or manipulate reviews on Trustpilot. We value transparency and authenticity in all customer feedback, whether positive or negative.
We apologize for any inconvenience or discomfort caused by the re-reviewing process. We respect the decisions made by Trustpilot regarding the authenticity of reviews, and we abide by their policies and procedures.
If you have any further concerns or questions regarding Trustpilot reviews or any other matter, please feel free to reach out to us directly. We are here to address your concerns and ensure your satisfaction.
Thank you for your understanding and continued support.
The Cupids Team
SU
Susan
I paid for 2 bottle received nothing…
I paid for 2 bottle received nothing and then they keep emailing telling to check with my local post office, saying they won't offer a refund because they aren't responsible for delivered orders!!! IT WASN"T DELIVERED! I never got what I paid for! THEY STOLE MY MONEY AND ARE TRYING TO PASS IT OFF AS NOT THEIR ISSUE!!!!!!!!!!!!! THIS WAS SUPPOSEDLY DELIVERED DEC 28 2023!! i got nothing! they scammed me it was a gift for my husband and they scammed me and won't refund me... DON'T DEAL WITH THIS COMPANY THEY ARE NOT REPUTABLE!!!!!!!!!!!!!!!!!!!!THEY LIE AND WON'T HELP THEIR CUSTOMERS..... MY BANK IS AWARE AND DOING A CHARGE BACK! THEY ARE STILL EMAILING ME AND I AM SURE WILL AGAIN AFTER THIS REVIEW AGAIN..... THEY AREN'T LEGIT DON'T BUY FROM THEM! LEGIT COMPANY'S REFUND THEIR CUSTOMERS WHEN THEY DON'T GET THEIR PRODUCT!
Response from Cupid FragrancesMar 14, 2024
Hello Susan,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
BC
Ban C.
Shipping from China? Ireland?
I placed an order and was given tracking information. This was 17 calendar days ago. The tracking information indicated that the product was shipping from Ireland. Every few days, I would receive a notification saying that the product had made it to various cities in Ireland. I finally got a notification that the product had cleared customs and was en route to the USA. Today, I asked Cupid for a United States Postal Service tracking number. Instead, I was given a Track17 number, which indicated that the product was being shipped from China. This is no mixup as the order and shipping dates are the same for either tracking number. Trying to get clarification from Cupid, I emailed them, and the email address provided is not valid.
So, as far as I can determine, these people are dishonest and very likely scammers. My recommendation would be not to order ANYTHING from them.
Edit: I was contacted by TrustPilot and asked to provide the details of my purchase. This information was passed on to the seller. The seller now claims that they “can’t find any details” related to my order. While waiting for my order to arrive from Ireland (the order did not come from Ireland, even though I received false tracking information that said my order was making its way through that country) I contacted Cupid to ask what was happening. They then sent me new tracking information for a parcel that originated in China. To the online chat agent, I sent screenshots of both sets of tracking data and provided full details regarding my order. I asked why the fake tracking info from Ireland coincided with travel times and dates on the parcel in China. They claimed it was a mixup. Keep in mind, this is tracking information from two different companies operating in two different countries. I asked the Cupid how the company “from Ireland” got my email address and other information and then started sending me tracking information for a package that didn’t even exist. Cupid ignored this question.
Again, I have fully documented all of this. I have screenshots of everything. I provided all of this information to Cupid, yet they are now claiming that they can’t find my order details. Again, either they are completely dishonest, or they are incompetent. Which is it?
Response from Cupid FragrancesMar 12, 2024
Hello Tad,
Thank you for reaching out to us regarding your recent purchase inquiry.
After reviewing our records, we regret to inform you that we couldn't locate any information matching the details you provided in our system. We kindly ask you to double-check the information provided or search for the order confirmation email.
If you have any further questions or need assistance, please feel free to contact us again. We're here to help.
Thank you for your understanding.
The Cupids Team
TR
Trevor
Refunds
Been asking to cancel my purchase and not getting a response.
Response from Cupid FragrancesMar 12, 2024
Hello Trevor,
Thank you for reaching out to us.
We sincerely apologize for any inconvenience you've experienced in trying to cancel your purchase. To assist you further and ensure that your request is addressed promptly, could you please provide us with your order number?
Having this information will allow us to locate your order in our system and proceed with the cancellation request as soon as possible.
We understand the importance of timely customer service, and we are committed to resolving this matter to your satisfaction.
Once again, we apologize for any delay in our response and appreciate your patience as we work to resolve this issue for you.
Looking forward to hearing back from you soon.
The Cupids Team
DE
Donte’ E.
I never received my package.
I never received my package.
Response from Cupid FragrancesMar 12, 2024
Hello Donte',
We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
RO
Ron O.
Possible fraud
Ordered in early February and still waiting in beginning of March. I've ordered other stuff from the US and ordered it later than this stuff and it arrived already. Really starting to think that I got scammed here. Tracking number doesn't work on their website. Pretty sketchy at this point. Send an email to customer service and to support and waiting for a response. Not really hopeful. I'm going to get one after reading the other reviews here.
Response from Cupid FragrancesMar 12, 2024
Hello Ron,
Thank you for reaching out to us and sharing your concerns regarding your recent order.
We understand how frustrating it must be to experience delays and difficulties with tracking your package. To assist you further and address this matter promptly, could you please provide us with your order number? Having this information will allow us to investigate the status of your order and provide you with accurate assistance.
We sincerely apologize for any inconvenience or doubt this situation may have caused. Please rest assured that we take customer satisfaction very seriously, and we are committed to resolving any issues you may be experiencing.
Once again, we apologize for any frustration this has caused, and we appreciate your cooperation and understanding as we work to resolve this matter for you.
Looking forward to hearing back from you soon.
The Cupids Team
AL
Alan
I ordered an item December 1st 2023
I ordered an item December 1st 2023, it is now March 3rd 2024 and I still have not received any item. I contacted customer support just before Christmas, then again after Christmas, and again in the new year, finally hearing back and of January asking me to Wait longer. I have it another week. Still no sign of anything. I asked for a refund, but they kept insisting on sending a replacement plus 10% refund. I said fine, but I wanted a tracking number. That was 2 weeks ago, I haven't received a tracking number, a refund or this so called replacement item....I own multiple businesses, and there are simple solutions and ways to deal with customers to keep them happy and returning. It's not difficult, they clearly have no clue how to run a business properly and it feels like a scam.
Response from Cupid FragrancesMar 12, 2024
Hello Alan,
Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced regarding your order.
To assist you further and expedite the resolution process, could you please provide us with your order number? With this information, we'll be able to investigate the status of your order and address the issues you've encountered promptly.
Rest assured, your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your satisfaction.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify the situation.
Looking forward to hearing back from you soon.
The Cupids Team
