Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances reviews

Showing 634 reviews with 1 star · Clear filters

Cory J.
Jul 7, 2024
Save your money guys
Save your money guys, plenty of cologne that smells way better than this. Honestly if my wife brought this home I would have thought she bought it for herself. Definitely smells like a perfume, also 30 day money back guarantee is a joke. I paid $60 for one bottle and I returned it, sprayed it maybe 6 times, they charge a 20% restocking fee. Got $42 back.. company and smell is a joke, stay away, far away…unless you want to smell like a female.
Response from Cupid FragrancesJul 10, 2024
Hello Cory, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Jacqueta C.
Jul 6, 2024
I’m leaving this review due to the fact…
I’m leaving this review due to the fact I have yet to receive my purchase. I ordered a bottle of Hypnosis on June 12th. It’s now July 6th, and all it reads in the system is delay. I’ve sent 3 emails, and they send the same response back every time. I normally read reviews before making any purchases online. Wish I would’ve this time. Update: Thank you for reaching back out but this has been rectified. The product eventually came.
Response from Cupid FragrancesJul 7, 2024
Hello Jacqueta, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Richard
Jul 5, 2024
Their claim it attracts women is a joke…
Their claim it attracts women is a joke and they are scamming you. It has a high alcohol content which dispersed quickly and leaves the scent lasting fifteen minutes if your lucky. ABSOLUTELY DOES NOT attract women, they won't notice even if they sit next to you. I'm a consultant, testing many products for their claim and validity. People, if it sounds too good to be true? run the other way as fast as you can. Keep your cash in your wallet or bank.
Response from Cupid FragrancesJul 7, 2024
Hello Richard, I’m truly sorry to hear that you’re disappointed with your experience and that our product didn’t meet your expectations. We value all feedback, especially when it helps us improve our products and services. We understand your concerns about the product’s effectiveness and the duration of the scent. If you’d like, we can discuss possible solutions. Please provide your order number so we can look into this further and address your concerns appropriately. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right for you. The Cupids Team
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Michael K.
Jul 4, 2024
My order was placed on June 24th of…
My order was placed on June 24th of this year. As of July 4th 2024, the order has not moved through their system even 1 step. I have sent 2 emails requesting an update on the ship date and have not received even one reply. Does this company even exist? Do they have real customer service people that actually service their customers? As of this writing I would be hard pressed to recommend this company to my worst enemy.
Response from Cupid FragrancesJul 7, 2024
Hello Michael, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Paulo P.
Jul 3, 2024
The review is based on the fact that…
The review is based on the fact that the delivery is taking more than a month. I am now travelling and the perfumes will stay outdoor (I travel for 2 months) and living in Dubai, the product will be destroyed! I requested a refund as after 5 weeks, the items are still abroad, but they are avoiding saying I need to resend the products back within 30 days of receiving them. How can I do that while not being present??? I would advise to never purchase from them. Lost my money to scammers
Response from Cupid FragrancesJul 7, 2024
Hello Paulo, I’m really sorry to hear about the delay with your delivery and the issues you’re facing due to your travels. We definitely want to help resolve this for you. Could you please provide your order number so we can look up your details and better assist you with your refund request? We understand that resending the products while you’re away is not possible, and we’ll do our best to find a suitable solution for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue. The Cupids Team
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Shagwyze
Jun 24, 2024
Adding to the list of negative reviews
Adding to the list of negative reviews. Their website is confusing, so I had multiple tabs open to the site comparing bundles and prices. Through the use of cookies they were able to track my activity amongst all the tabs, and add everything I BROWSED to my cart, and they gave NO option to edit the final cart. They said a confirmation email would be incoming. I reached out to them immediately- before the confirmation even- but their famously bad customer service didn't respond until after the confirmation email. Either way doesn't make a difference, they should be able to cancel the absolutely MASSIVE order that they essentially tricked me into "purchasing." Tl:Dr Their website is so bad, and their customer service is so bad, that it is indicative of the low, low value of their product.
Response from Cupid FragrancesJun 26, 2024
Hello, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with our website and customer service. We understand your concern regarding the website's functionality. Our intention is never to cause confusion or inconvenience to our customers. We are actively working to improve our website’s user experience and your feedback is invaluable in this process. Regarding the issue with your cart, we regret that our system added all browsed items to your cart without an option to edit it. This is certainly not the experience we want for our customers. We will review this process to prevent such issues in the future. We also apologize for the delay in our customer service response. This is not reflective of the standard we strive to maintain. Please send us an email with your order details, and we will do our utmost to resolve this matter, including reviewing your order for potential cancellation. We genuinely appreciate your feedback and are committed to making necessary improvements. Your satisfaction is important to us, and we hope to have the opportunity to address your concerns and regain your trust. Thank you for your patience and understanding. The Cupids Team
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Michael S.
Jun 19, 2024
It smells terrible
It smells terrible. My wife and I hate the smell. I Would like to have my money back if that is possible.
Response from Cupid FragrancesJun 26, 2024
Hello Michael, We are sorry to hear that you and your wife are not satisfied with the fragrance. Your satisfaction is important to us, and we understand how disappointing this must be. We offer a 30-day money-back guarantee, so you can certainly request a refund. Please send us an email with your order details, and we will process your refund as soon as possible. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. The Cupids Team
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Debra L M.
Jun 17, 2024
This company is not reliable
This company is not reliable. The website gave me one price but charged me a lot more. I requested a cancellation 5 minutes later. Customer service responded 3 times before my order was confirmed and then they refused to cancel. Saying the order had shipped within 30 minutes of being placed. I will dispute the charge but this is super shady business practice. Just FYI all the emails are time stamped.
Response from Cupid FragrancesJun 19, 2024
Hello Debra, Thank you for reaching out to us regarding your recent order and sharing your concerns. I apologize for the inconvenience and frustration this situation has caused you. We take your feedback seriously and want to address the issues you've encountered. Here are the key points and actions we're taking: 1. Price Discrepancy: We are reviewing our website to ensure that all prices displayed match the final charges. Your case has been flagged for our technical team to investigate and resolve any discrepancies. 2. Order Cancellation: Our system is automated to process orders as quickly as possible to ensure prompt delivery. Unfortunately, this means that once an order is placed, modifications or cancellations cannot be made. We apologize for any inconvenience this may have caused and understand your frustration. 3. Customer Service Response: We are committed to improving our customer service processes to ensure that all inquiries are handled efficiently and accurately. We understand that you are considering disputing the charge with your bank. Once again, I apologize for the inconvenience and appreciate your patience. We value your feedback as it helps us improve our services. Thank you for giving us the opportunity to address your concerns. The Cupids Team
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