Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances reviews

Showing 634 reviews with 1 star · Clear filters

Harry
Aug 21, 2024
Don’t buy off this site I thought I was…
Don’t buy off this site I thought I was paying for £33 but oh no they took off me £300 now I want to cancel and refund straight away I have email them the second I seen £300 gone out my bank and still no response from them
Response from Cupid FragrancesAug 28, 2024
Hello Harry, We’re truly sorry to hear about your experience and understand your frustration. This does not reflect the service we aim to provide. We want to assure you that we do not intend to overcharge our customers. Please check your purchase confirmation email for the details of your order. If you did not intend to make that purchase, we recommend contacting our customer service team directly with your order details, so we can assist you in resolving this issue as quickly as possible. We appreciate your patience and hope to make this right for you. The Cupids Team
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Raymond A.
Aug 17, 2024
DO NOT BUY FROM THIS COMPANY! order #354416
DO NOT BUY FROM THIS COMPANY! order $354416 THEY ARE A COMPLETE SCAM AND RIP OFF. THEIR ONLINE CART AND ORDERING PROCESS IS COMPLETELY MISSLEADING. THEY TRICK YOU INTO NOT BEING ABLE TO SEE YOUR RUNNING TOTAL UNTIL YOU’VE PAID. YOU WILL BE SURPRISED ABOUT YOUR BILL ONCE YOUVE PAID AND IT WILL BE WAY MORE THAN YOU INITIALLY EXPECTED. THEIR PAGES TRY TO GET YOU TO BUY MORE AND MORE. CUSTOMER SERVICE IS UNRESPONSIVE AND WILL IGNORE YOU AND ALL YOUR REQUESTS FOR REFUNDS AND ORDER CANCELLATIONS. THEY WILL NEVER REFUND YOU AND IF YOU REQUEST A CANCELLATION ON AN ORDER THEY WILL NOT REFUND YOU AND NOT SEND YOU ANYTHING. ABSOLUTE SCAM OF A COMPANY! ORDER #354416
Response from Cupid FragrancesAug 20, 2024
Hello Raymond, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Emma K.
Aug 16, 2024
Charged £300
Wanted to order one bottle but was charged for 9 and charge nearly £300 I need a refund
Response from Cupid FragrancesAug 20, 2024
Hello Emma, I’m sorry to hear about the issue with your recent order. I understand how frustrating this must be for you. Could you please provide your order number? This will help us look into the situation and process your refund as quickly as possible. Thank you for your patience, and we’ll get this resolved for you promptly. The Cupids Team
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vcuffhz Y.
Aug 16, 2024
I tried ordering one bottle but then…
I tried ordering one bottle but then got 3 other bottles in a deal and it charged me $127, AND I IMMEDIATELY WENT TO CANCEL MY ORDER AND IT STILL HASNT BEEN SHIPPED, my order number is #360001. I want my money back and not the product at all, I’ve contacted even called the warehouse and still no response, only response I got was pricing response after the subject of the email was to CANCEL MY ORDER!!
Response from Cupid FragrancesAug 28, 2024
Hello Vcuffhz, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Richard P.
Aug 16, 2024
Not worth your time and money
Looks like a good product but i csnt even try it because they cant even get me my product. Ive emailed over 6 times and tried calling me, no ones getting back to me. All they have done is take my money and disappear. I purchased a bottle for my boss's birthday, still havent recieved it even after i paid express shipping. They cant even basically communicate or resolve the issue
Response from Cupid FragrancesAug 20, 2024
Hello Richard, I sincerely apologize for the inconvenience you’ve experienced with your order. I understand how important it is to receive your product, especially for a special occasion like your boss's birthday. Please provide your order number, and I will personally look into this matter to ensure we resolve the issue as quickly as possible. Your experience is important to us, and we appreciate your patience as we work to make this right. Thank you for bringing this to our attention, and I look forward to hearing from you soon. The Cupids Team
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Redz R.
Aug 15, 2024
This is so bad id give 0 stars i have…
This is so bad id give 0 stars i have been waiting for weeks and they havent got me any shipping info this shi is a scam!!! I want a refund!!
Response from Cupid FragrancesAug 20, 2024
Hello Redz, I'm sorry to hear about your experience. Can you please provide your order number so we can assist you further and look into the shipping issue? Thank you! The Cupids Team
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Ash L.
Aug 12, 2024
I’ve email the company a number of…
I’ve email the company a number of times due to my order not arriving and got no response. It’s been nearly a month now. The track it link on the email link doesn’t work. This must a fake company
Response from Cupid FragrancesAug 20, 2024
Hello Ash, I'm sorry to hear about your experience. It sounds frustrating to have not received your order or any communication regarding it. Please provide your order number so we can look into this issue for you and ensure you receive the assistance you need. Thank you for your patience! The Cupids Team
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Robert C.
Aug 11, 2024
Customer Service is horrible
Customer Service is horrible! I couldn't get anyone to understand that I just wanted to change the quantity of my order. I had to hound them just to respond to me!!! After a month of back and forth, they STILL got my order wrong and charged me for product I did not want. AND NOW won't even respond to try and fix or refund my money back!!! Worst Customer Service I have EVER experienced.
Response from Cupid FragrancesAug 12, 2024
Hello Robert, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team
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