Cupid FragrancesReviews of cupidfragrances.com

Response from Cupid FragrancesSep 19, 2024

Hi Paul, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesSep 19, 2024

Hi Kelly, We sincerely apologize for the frustration and lack of communication you've experienced regarding your son's order. This is not the level of service we aim to provide, and we completely understand your concerns. Please know that we are working to address this issue and will prioritize resolving your son's order and refund request. Could you kindly provide the order details once more? You can send the information to [email protected], and we will ensure that it’s handled promptly. Thank you for your patience, and we are committed to making this right for you. The Cupids Team

Response from Cupid FragrancesSep 18, 2024

Hi Hardik, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team

Response from Cupid FragrancesSep 18, 2024

Hi Soyeb, Thank you for reaching out and sharing your experience. We sincerely apologize for the confusion regarding the buy one get one offer and for any frustration you encountered with the return process. It’s important to us that our customers receive what they expect, and we understand how disappointing this situation can be. Please provide your order number so we can look into this matter and assist you with the return or any other resolution you may need. We appreciate your feedback, as it helps us improve our customer support. Thank you for your patience, and we hope to resolve this for you soon. The Cupids Team

Response from Cupid FragrancesSep 18, 2024

Hi Mongo, Thank you for sharing your experience with us. We're glad to hear that you received the product without any issues, but we’re sorry to learn that the scent didn’t last as long as you expected. We understand how important longevity is when it comes to fragrance. Your feedback is valuable, and we’re always looking for ways to improve our products. If you’d like, we can recommend some tips for enhancing the longevity of the fragrance or help you explore other options that might better meet your needs. Thank you for your honesty, and we hope to have the opportunity to provide you with a better experience in the future. The Cupids Team

Response from Cupid FragrancesSep 18, 2024

Hi Harshal, Thank you for sharing your thoughts with us. We’re sorry to hear that the scent did not meet your expectations and that you found it to be similar to other products. We understand that fragrance is highly personal, and we strive to create unique and quality scents. If you’d like to discuss your experience further or explore alternative options, please don’t hesitate to reach out to our customer support team. Your feedback is important to us, and we’re here to help. The Cupids Team

Response from Cupid FragrancesSep 18, 2024

Hi Jay, Thank you for reaching out and expressing your concerns. We sincerely apologize for the frustration you’ve experienced regarding your order and the lack of communication. We understand how important it is to receive timely responses and resolutions. Please know that we take your feedback seriously, and we want to resolve this issue for you as quickly as possible. If you could provide your order details, we will prioritize your case and ensure you receive the attention you deserve. We appreciate your patience and understanding, and we hope to turn this situation around for you. The Cupids Team

Response from Cupid FragrancesSep 18, 2024

Hi Abhishek, Thank you for taking the time to share your experience. We’re truly sorry to hear that the fragrance did not meet your expectations and that you feel disappointed with your purchase. We understand that scent is a very personal matter, and we strive to provide quality products that resonate with our customers. If you would like to return the product, please reach out to our customer support team directly, and we’ll guide you through the return process. Your feedback is invaluable to us, and we hope to improve your experience in the future. Thank you for giving us the opportunity to address your concerns. The Cupids Team