Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Cupid Fragrances (cupidfragrances.com) has 1,225 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
cupidfragrances.com
Website
cupidfragrances.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
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Most recent review: October 2026.
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I was looking online at the ads I saw on this Cologne , it drew me in to take another look. I was going to order then decided to just set the phone down instead. 20 mins later it shows I placed an order.. for the expensive option of 3 for $132…WITHOUT A CORRECT SHIPPING ADDRESS. My address , etc, always automatically populates, as I am sure it does for 90% of people.. nope. Not only would they not cancel my order, they responded two days after I told them the shipping isn’t even right stating it’s up to me to figure that out.. horrible customer service, DO NOT TRUST THIS COMPANY!!!!
Response from Cupid FragrancesNov 15, 2024
Hi Jon,
Thank you for sharing your feedback, and I’m truly sorry to hear about the issues you encountered with your order from Cupids. We take your concerns seriously and are committed to improving our service.
I understand how frustrating it must be to experience issues with the order process and customer support, especially when your shipping information wasn’t automatically populated as expected. We work hard to ensure a smooth checkout experience, but it seems there was an error in this case. I apologize for any confusion this caused.
We also regret that you weren’t able to cancel your order promptly. We understand that mistakes happen, and we want to help resolve this. While it’s important for customers to verify their order details before completing the transaction, we are more than willing to assist with addressing any mistakes if the order hasn’t shipped yet.
Please contact us directly at [email protected], and we will do everything we can to ensure your address is corrected and your issue is resolved. We truly value your satisfaction and want to ensure that you are happy with your purchase.
Again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this matter.
The Cupids Team
AK
Amarjeet K.
Fake bunch of Crooks
*****UPDATE 15 November 2024****
They reply on trusted pilot but not on the emails. I sent about 7 emails since I bought their perfumes not got a single reply. Also you will observe their review replies are generated by CHATGPT, because you will not find any solution or a particular person's email, just generic email info@ email on which I have already sent many emails with no reply.
ANYONE WANT TO TEST THEIR SERVICES BEFOR BUYING THE PERFUMES JUST GO TO THEIR WEBSITE AND TRY TO INITIATE A CHAT, YOU WILL BE ASKED BY BOT AN EMAIL AND THEN THEY SAYS TO REPLY VIA EMAIL. WHATS THE POINT OF CHAT THEN CUPID BUGGERS????
ORIGINAL REVIEW ON: I’m writing on behalf of my husband, who had an extremely disappointing experience with Cupid Fragrances. From the start, their website advertised misleading prices and promotions. My husband was charged far more than expected due to unclear pricing, and his immediate request to cancel was completely ignored despite their “30-day money-back guarantee.” It’s clear that this company has little intention of honoring its own policies.
To make matters worse, their “live chat” feature is nothing more than an automated bot. My husband tried multiple times to reach a real person and followed up by email, but no one responded. This lack of customer support left us with no way to resolve the issue.
Their tactics also feel manipulative, as they pushed for additional purchases after he’d already paid. Based on this experience, we cannot recommend Cupid Fragrances. They’ve been unresponsive, misleading, and entirely unhelpful.
Response from Cupid FragrancesNov 15, 2024
Hi Amarjeet,
I’m truly sorry to hear about the challenges your husband faced with his order from Cupids. We deeply value our customers and want to ensure everyone has a positive experience. Please allow me to address the points you've raised:
Pricing and Promotions
It’s concerning to hear that the pricing on our site wasn’t clear. We aim for full transparency with our promotions, and it seems there was a disconnect during your husband’s checkout process. I sincerely apologize for any confusion or frustration this caused. If you could kindly provide the order details, we would be happy to investigate and ensure any discrepancies are rectified.
30-Day Money-Back Guarantee
We take our 30-day money-back guarantee seriously, and I apologize that your husband’s cancellation request went unanswered. This is certainly not the level of service we aim to provide. Rest assured, we are committed to honoring our policy, and I’ll personally ensure that his refund or cancellation request is handled as quickly as possible.
Customer Support Response
I regret to hear about your husband’s experience with our customer service. We understand that automated bots aren’t a substitute for real human interaction, and we strive to provide personalized support. I’ll look into why his requests weren’t responded to in a timely manner and ensure this issue is addressed. Please feel free to reach out directly at [email protected], and we will prioritize your husband’s case.
Upsell Experience
We never want our customers to feel pressured into additional purchases, and I apologize for any inconvenience caused by the upsell prompt after your husband completed his purchase. We will review this process to ensure it is more streamlined and respectful of the customer’s experience.
Thank you for sharing this feedback. We take your concerns seriously and are committed to making this right. Please don’t hesitate to contact us directly with the order details, and we will make sure your husband’s issue is resolved promptly.
The Cupids Team
SU
Sunil
Scam Scam Scam
UPDATE on 4th December 2024
After a lot of emails and messages, they denied to give refund on the perfumes I purchased from them but their website keep flashing 30 days money back guarantee. Here is their response
"As previously mentioned, our international order policy states that all sales outside of the USA are final, which means we are unable to offer refunds or returns for these items. I realize this policy may not have been clearly communicated, and I regret that it wasn’t highlighted better during your purchase.
While I understand you are disappointed with the product itself, we are unable to process a return or refund due to the nature of international sales. I encourage you to review our"
*******UPDATE on 15th November 2024********
I got a CHATGPT Generated reply from this review which is a generic reply to everyone but no any solution to the issue. NO REFUND YET, NO PERFUMES RECEIVED, SCAM COMPANY SCAM PEOPLE. THE WEBSITE CLAIMS TO BE FROM USA, BUT ACTUALLY THEY ARE SENDING THE STUFF FROM CHINA, DOUBLE SCAM.
Original Review on Date 11 Novembee 2024: Deceptive Practices and Nonexistent Customer Service – Avoid This Website
I ordered perfumes from Cupid Fragrances, expecting a straightforward shopping experience. Unfortunately, it has been anything but. Here’s what I faced:
1. Misleading Pricing and Promotions
The website advertises perfumes at £29.95 each with a "buy 3, get 2 free" offer, which seemed like a good deal. However, when I placed the order, the final charge was much higher than advertised. This felt deceptive and frustrating, as I thought I understood the cost only to be surprised at checkout.
2. False 30-Day Money-Back Guarantee
Cupid Fragrances prominently advertises a 30-day money-back guarantee. I tried to cancel the order within minutes of placing it, but my request was ignored, and the order was shipped anyway. They are clearly unwilling to honor their own policy, making the guarantee meaningless.
3. Nonexistent Customer Support
I tried contacting them multiple times – through emails and their so-called "live chat," which turned out to be just an automated bot. No real customer service is available, and I have yet to receive any response to my cancellation or refund requests. It feels like my emails are going into a void.
4. Forced Upsell After Payment
Once I had paid, I was pushed to add more items to my order in order to complete the transaction, a manipulative practice that only increased my frustration.
In summary, my experience with Cupid Fragrances has been one of misleading advertising, broken promises, and a complete lack of customer support. I’ve made multiple attempts to contact them with no response. Point to note that when I contacted them from unknown emails, I did got reply but no reply when I ask for a refund. Be cautious if you consider ordering from this site, as their practices feel very much like a scam.
Response from Cupid FragrancesNov 15, 2024
Hi Sunil,
Thank you for your feedback, and I’m truly sorry to hear about your negative experience with Cupid Fragrances. We take all customer complaints seriously and would like to address the issues you’ve raised.
Pricing and Promotions
We apologize for any confusion caused by the pricing and promotions. It’s important to us that our customers understand the full cost of their order. We will review the website and ensure that all promotions and final charges are clearly communicated. If you believe there was an error in your order, please reach out to us so we can assist with any discrepancies.
30-Day Money-Back Guarantee
We understand your frustration with our 30-day money-back guarantee. We truly aim to honor all such requests. If your cancellation was not processed in a timely manner, we sincerely apologize and are committed to resolving this issue. Please get in touch with us directly, and we’ll ensure that your request is handled.
Customer Support
We deeply regret that our customer service did not meet your expectations. While we do offer automated chat for quick answers, we should have provided you with the assistance you needed. Your experience is not representative of our usual level of service, and we’ll be investigating the matter to improve our support systems. We assure you that we value each customer and aim to respond to inquiries as promptly as possible.
Upsell After Payment
We’re sorry to hear about your experience with the upsell prompts. This is not the experience we want for our customers, and we’ll work on improving the post-purchase process to ensure it is as smooth as possible.
We are committed to resolving this issue and restoring your confidence in Cupids. Please feel free to reach out to us directly via [email protected] with your order details, and we’ll work to make things right.
Thank you for bringing these matters to our attention, and we hope to resolve this to your satisfaction.
The Cupids Team
AE
Amine E.
I haven't completed the order and they…
I haven't completed the order and they still charged me twice. They were advertising for buy 2 get one free total $66. They charged me $100 twice. I just want to cancel my order and request a refund and I can't get a hold of them.
Response from Cupid FragrancesNov 12, 2024
Hi Amine,
We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
LE
Lee
Absolute scam and hoax ordered 1 bottle…
Absolute scam and hoax ordered 1 bottle but without noticing I was charged for 2 bottle, I asked for a refund on the extra bottle within 10 minutes of placing the order after I realised I had been double charged, I was told that i couldn’t get a refund as it was already being processed, yet here we are 6 weeks in and I still don’t have the product, I paid for the insurance as well which now doesn’t appear in the email it won’t load, true scam
Response from Cupid FragrancesNov 12, 2024
Hi Lee,
Thank you for sharing your experience, and we are sincerely sorry to hear about the difficulties you've encountered with your order. We absolutely understand your frustration and regret that you’ve had a negative experience with both your order and our customer service.
We take claims of double charges and delays very seriously. If you were overcharged or if your order hasn’t been processed correctly, this is certainly not the service we aim to provide. We’d like to investigate the issue and make things right for you.
Please reach out to us directly at [email protected] with your order details so we can look into the charges, the missing product, and the issue with the insurance email.
Once again, we apologize for the inconvenience and appreciate your patience as we address this matter.
The Cupids Team
NH
Nick H.
Only ordered 1 bottle sent and charged…
Only ordered 1 bottle sent and charged me for 5 bottles paid to ship it back and wanted refund they won't respond and took my money it's a scam company
Response from Cupid FragrancesNov 12, 2024
Hi Nick,
We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
DC
David C.
Complete Scam AVOID
Complete Scam AVOID
Charged £179.80 for things I’ve not even ordered.
Challenged them straight away before I even received an order confirmation, but magically, the order had already been sent in the 3 seconds that passed between my bank notification and me asking them to cancel it.
Automated bot on the live chat also has just given up replying.
Complete Scam!
Response from Cupid FragrancesNov 12, 2024
Hi David,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
DE
Daniel E.
I ordered days ago and never received…
I ordered days ago and never received an email confirmation but they had no problem taking my money. Sent multiple emails with no response!
Response from Cupid FragrancesNov 12, 2024
Hi Daniel,
Thank you for sharing your feedback, and we deeply apologize for the inconvenience you’ve experienced with your order. We understand how frustrating it is to place an order and not receive a confirmation, especially after payment has been processed.
We take this matter very seriously, and we are investigating what may have caused the lack of communication and your order not being processed as expected. Please know that this is not the experience we intend to provide, and we sincerely regret that you’ve encountered this issue.
To resolve this as quickly as possible, we’d appreciate it if you could share your order number with us directly at [email protected] so that we can look into it right away. We will also ensure that you receive the confirmation and tracking details promptly.
Again, we apologize for the delay and lack of communication. We are committed to making things right and appreciate your patience as we address this.
The Cupids Team
