Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances Reviews | Read Customer Reviews of cupidfragrances.com

Cupid Fragrances reviews

Showing 634 reviews with 1 star · Clear filters

Phil Timor T.
Nov 18, 2024
Four weeks on and still waiting…
Four weeks on and still waiting for my product after being double charged. Online service is full of simplistic platitudes (basically BS) and then nothing. Guess the automated bot is working overtime to say and do nothing. This is a ripoff but I love how Cupid are populating Trustpilot with positive reviews. So Cupids - you do accept this behaviour of double charging, not refunding and then not delivering. What a lot of thieves. Time to get investigations underway and have Cupids listed as a scam organisation in Australia and the US.
Response from Cupid FragrancesNov 27, 2024
Hi Phil, We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. It’s certainly not the experience we strive to deliver, and we regret that you've felt unsupported by our customer service. We take your feedback seriously and would like to resolve this issue as quickly as possible. Please reach out to us directly at [email protected], so we can look into the double charge and delivery delay and ensure this is handled promptly. Your satisfaction is important to us, and we’re committed to making this right. The Cupids Team
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Graeme S.
Nov 17, 2024
Do not buy from this website
Do not buy from this website! I put in my card to purchase 1 - buy 2 get 1 deal and hit submit. It then proceeds to show me more pages of adding deal that are un skipable… then at the final page they go congrats we have triple charged you. AFTER I have put my card in for the initial purchase. Horrible customer service. No help. No refund. No changes. Just “oh sorry about that”. DO NOT order from this. I am sure some automated apology will follow this review…
Response from Cupid FragrancesNov 27, 2024
Hi Graeme, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Haywire N.
Nov 17, 2024
This company is a scam over ordered my…
This company is a scam over ordered my item ran up over $500 worth of purchases then automated system said they couldn't refund as the order has already been at final stages of processing I had just emailed to cancel less that 5mins after I had realized the deceit do not buy
Response from Cupid FragrancesNov 27, 2024
Hi Haywire, We're truly sorry to hear about your experience, and we understand how frustrating this situation must be. It’s not our intention to cause any confusion or inconvenience, and we apologize for any misunderstanding that occurred with your order. To ensure this issue is resolved quickly, please contact our support team directly at [email protected] with your order details, and we will investigate this immediately. Our team is here to help and will work to address your concerns and find a solution. We value your feedback and look forward to making this right for you. The Cupids Team
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Joshua L.
Nov 17, 2024
Refused To Correct Duplicate Charges
This morning I ordered the 3 for 2 bottle deal. When I checked my bank I was charged twice. I looked for the receipt and realized I had not been sent one. So I emailed support at cupids.com to explain my situation and ask for them to correct the charges. “Mark” At customer support refused to issue a refund for the duplicate charge and said they had already processed the order and would not make any changes. I have been overcharged $250 and have issued a chargeback through my bank. Stay away from these guys!
Response from Cupid FragrancesNov 27, 2024
Hi Joshua, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Joseph R.
Nov 15, 2024
Disappoint d, terrible customer service
First of all, the website is deceiving. The online store does not have a place where you can look at all your purchases, it just says do you want to add this to checkout, but then charges automatically. Because of this I never had a chance to see what I was buying. And then when I contacted customer service they said, oh no we can’t cancel your order it’s already been sorted in the warehouse, which to me seems like the stupidest excuse.
Response from Cupid FragrancesNov 15, 2024
Hi Joseph, We sincerely apologize for the frustration you’ve experienced with our website and customer service. We understand how disappointing it must be to feel like you didn’t have the chance to review your order before it was processed. We strive for transparency and a smooth shopping experience, so we truly regret that this wasn’t the case for you. We also apologize for the response you received from our customer service team. That certainly does not reflect the level of service we aim to provide. Please reach out to us at [email protected], and we’ll work directly with you to resolve this issue as quickly as possible. Your satisfaction is important to us, and we’re committed to making things right. The Cupids Team
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Michelle B.
Nov 14, 2024
Avoid
Been charged for 6 fragrances when I only ordered 2 +1 free. Refused to cancel so this is fraud !!
Response from Cupid FragrancesNov 15, 2024
Hi Michelle, We’re truly sorry to hear about the issue with your order. It’s never our intention to cause frustration, and we understand how upsetting this situation must be. We take concerns like this seriously and would like to resolve this matter as quickly as possible. Could you please reach out to our customer support team at [email protected]? We’ll investigate the charges and ensure we find a satisfactory resolution for you. Your satisfaction is very important to us, and we want to make sure you're taken care of. Thank you for your understanding, and we look forward to addressing your concerns. The Cupids Team
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Nick
Nov 13, 2024
100% sure this is a scam
Pretty sure this is a scam. avoid! My package wasn’t delivered and they went quiet, no refund, no real help. Just took the money and ran Complete scam!!!! Same old automated response and, weeks later, no refund, no answer to direct to emails or messengers, no delivery, no update. It’s a scam…
Response from Cupid FragrancesNov 15, 2024
Hi Nick, We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns. We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you. Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right. Kind regards, Cupids’ Customer Support Team
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Edward B.
Nov 13, 2024
I bought a bottle of your clone and was…
I bought a bottle of your clone and was charged for 6 of them and was not giving a refund for it and haven't got my stuff I suggest if anyone's buying their product do not use your debit card use PayPal and put the exact money on there because they will rip you off
Response from Cupid FragrancesNov 15, 2024
Hi Edward, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team
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