DM Y.
Great Website. Great Marketing. Great Big Mistake.
UPDATE 9/18/26: Cupid Fragrances replied to his review 90 days after I placed my order. As of their reply, I still have not received my refund (which is in the hundreds of dollars) although the product was returned to them over 60 days ago. All email communication has ceased and they are asking me for my information so they can "help" me. If they do not reply, my next step will be to report this to the Wisconsin Trade Commission for legal action. ⭐ 1 Star — Great Website. Great Marketing. Great Big Mistake. I was impressed by the Cupids Cologne website and their marketing; that was my first mistake. I was convinced by their 100% satisfaction guarantee; that was my second mistake. I placed my order on June 20, 2026; that was my third mistake. I originally wanted one bottle of Hypnosis 3.0 for $75. Pricey, but if it worked, I figured it was worth the price. Then I entered the upsell funnel. The website repeatedly pushed more products with no obvious way to decline. Instead of a normal DECLINE button, they use a tiny text link such as “No, move on please.” Frustrated, I basically accepted additional offers thinking I could cancel them during the review process. I was wrong. There was no review process. I ultimately ended up with about $400 of additional product before finding the way out. The products arrived quickly, but in a cheap USPS shipping bag with little protection. Fortunately, nothing was damaged. I liked the bottles and packaging, although the first bottle I opened had a broken sprayer. Because of the upsells, I now had four fragrances to try. I liked one. But all four had a major flaw: an extremely strong chemical odor immediately after spraying. It filled the room and lasted about 30 minutes before finally disappearing. I wouldn't go out wearing them until it dissipated. Afterward, one fragrance was pleasant to me; the others weren't. The scents did last a long time, but I observed no improvement in attraction or interaction, despite the company's claims. Then came the return. I contacted support and said I wanted to keep the one fragrance I liked and return the rest. Instead of providing the required return authorization, they repeatedly offered 10%, then 15%, to keep everything. I refused and requested the authorization again. Then—nothing. Crickets. My requests were ignored for weeks. The 30-day return window eventually expired while I was still trying to get authorization. I contacted my credit card provider, filing a chargeback for everything on the order, even the stuff I liked. Two days later, I suddenly received the return authorization. Coincidence? Internet backup holding up the replies from Cupids? You be the judge. I carefully packaged and returned the products. I provided the delivery confirmation to Cupids support asking when the refund would be delivered. The result? You guessed it. Radio silence. 2 days . . . no reply, let's give them some time. 5 days . . . hello, is anybody in there? 7 days . . . static. 10 days . . . crickets. After 11 days, I finally received an email telling me, "Good news. We received your return package." Now they say that the package had to be inspected before they would issue my refund. Nearly two months after my order, I'm still waiting. The product may work for some people. That simply wasn't my experience. My biggest problem is the customer service and return process. I went in expecting to spend $75. Instead, I spent hundreds more, had to initiate a chargeback to get a return authorization, and I'm still waiting for my refund. That's not what I expected from a company advertising a “100% satisfaction guarantee.” Even Congress moves faster than these guys.
Response from Cupid FragrancesSep 17, 2026
Hi DM, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how important it is for the ordering, product, and return process to feel clear and straightforward from start to finish. We appreciate you sharing your concerns about the additional offers during checkout, the product experience, and especially the time it took to receive your return authorization and refund update. We also understand your perspective regarding the satisfaction guarantee and the expectations it created when you placed your order. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team